Job Description

The InterContinental Bellevue at the Avenue is looking for our next Assistant Housekeeping Manager. Our Assistant Housekeeping Manager will oversee day-to-day housekeeping operations, providing guidance to staff to ensure that our rooms and public areas exceed our InterContinental standards and guest expectations. This position will report to our Director of Housekeeping.

Every day is different, but you’ll mostly:

• Participate in the staff selection process, both coordinating interviews and interviewing candidates as needed.
• Assist in scheduling days off, holidays, vacations, ensuring that our hotel’s needs are met as well as work-life balance for our staff.
• Assign staff to established work areas and project duties.
• Ensure that staff receive proper orientation, initial training, and ongoing education.
• Ensure duty lists are reviewed regularly with staff, revised, and current.
• Ensure that all proper supply control guidelines are followed, and staff are trained in the use of all chemical products.
• Identify and correct quality assurance concerns swiftly, and follow-up in a timely manner.
• Assist in leading departmental staff meetings.
• Attend ongoing staff development meetings and training courses.
• Provide individual guidance and motivation to staff to enable each one to perform to their fullest potential.
• Participate in associate performance evaluations and make recommendations as needed.
• Prepare staff disciplinary reports and conduct follow-up investigation as needed, reporting findings to appropriate department. Prepare disciplinary action notices and conduct follow-up as required. Conduct disciplinary meetings with associates when needed.
• Monitor staff attendance and take proactive action when patterns of absenteeism are observed.
• Participate in department safety and maintain a safe work environment at all times. Report all unsafe equipment and acts to appropriate department.
• Handle special requests or projects and perform other duties as assigned.
• Ensure housekeeping office, storage and closets are clean, organized, well maintained and professional in appearance.
• Maintain visibility to the team, by maintaining an open-door policy.
• Clean and/or inspect guest rooms if needed.

What we need from you:

• 2+ years of progressive housekeeping experience in a full-service hotel/luxury hotel/resort.
• Previous housekeeping supervisor experience preferred.
• Strong communication and customer service skills.
• Ability to work under pressure.
• Exceptional timekeeping and reliability.
• Strong time management skills, attention to detail, and high responsiveness.

Compensation Range

The compensation for this position is $70,000/year, based on qualifications and experience.

Why work for Pyramid?

Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London.

What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid considers team member development its priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.

To care for you and your family, we also offer a comprehensive benefits program.

Your financial well-being:

• Competitive Salary
• Competitive Matching 401K
• Basic Life and Accidental Dismemberment Insurance
• Basic Long-Term Disability Insurance
• Life Insurance buy-ups

Your/your family’s health care:

• Medical (we offer four plans through United Healthcare), dental, and vision insurance – available to you on the first of the month after your start date
• Express Scripts Online Pharmacy
• Health Savings Account
• Healthcare Flexible Saving Account
• Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity
• Supplemental Short-Term Disability Insurance
• Employee Assistance Program
• Pet Insurance through Figo

Your time off:

• Hotel Discount Program (you will have access to Pyramid’s as well as IHG’s hotel networks)
• Paid Time Off
• Paid Holidays

Your day-to-day:

• Commuter benefits
• Delicious free shift meal at our employee cafeteria
• Stellar back-of-house facilities
• Dry cleaning for uniforms and work attire
• Support, training, and mentorship from management
• Employee Recognition Programs
• Career growth opportunities

Working with Pyramid Global hospitality is working for an employer that cares about your well-being where we put our people first. Come join us and experience career growth! We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our hotel family.

Compensation details: 70000-70000 Yearly Salary

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