Job Description

Position Summary:

You are responsible for providing a superior Guest Care experience and assisting in driving sales of automotive repair services and tires. This position is expected to contribute the growth of the business through strong sales presentations to our guest and product and service knowledge.  You must be comfortable answering the phone inviting guest into our store and making guests feel welcome during their visit.

Compensation:   The hourly guaranteed range for this role is from $17 $20 per hour.  Pay will be based on experience level. 

Duties & Responsibilities:

• Successfully complete Monros training program to enable Guest Care Specialist to execute the Monro selling process.
• First point of contact for customers on the phone and in the store. Responsible for engaging customers scheduling appointments building trust understanding needs communicating processes and timelines and presenting needed services following the Monro selling process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.
• Under the direction of management assists in various aspects of customer care work order completion and register assistance facility maintenance and outside purchase ordering.
• This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
• Follow all policies and procedures related to cash credit check refund and return policies. Works with the management team to react to customer service issues customer complaints and/or business opportunities.
• Able to understand and effectively communicate all products and services Monro offers to customers. 
• Partner with Management to produce a safe and health work environment that complies with all local state and federal laws as well as with company policies and procedures.
• Maintain an organized and neat customer waiting area.
• Other duties as assigned.

Qualifications :

Knowledge Skills and Abilities:

• High school diploma or equivalent required.
• Valid Drivers License.
• Two (2) year of sales experience needed.
• Preferred Two (2) year of related experience in the automotive service environment.
• Strong verbal communication skills able to accurately write sales work orders and effectively explain services to customers.
• Strong problemsolving skills.
• Ability to work Days Evenings Weekends Holidays

Physical Demands:

• Must be able to frequently lift carry and place merchandise and supplies up to 50 pounds without assistance.
• Frequent standing and walking for long periods of time.
• Frequent reaching overhead and below the knees including squatting bending stooping kneeling twisting.
• Climb up and down ladders to retrieve and stock merchandise.
• Communicate effectively in person by telephone or by using telecommunications equipment.
• Enter and locate information on computer.
• Safely operates a motor vehicle.

Remote Work :

No

Employment Type :

Fulltime

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