Job Description

The Hearing Aid Specialist is responsible for the identification and rehabilitation of hearing impairment including determining the appropriateness and benefit of amplification. Also, provides basic audiometric testing. The Hearing Aid Specialist counsels patients regarding test results and reviews options that best meet their hearing care needs. They perform hearing aid testing, selection, and fitting to all populations. They also review pricing and sale of hearing aids as a part of the patient education process. As a Hearing Aid Specialist, you sell hearing instruments by educating patients on their individual hearing loss and the technology available to help them hear better. This role will report to the Practice Administrator.

PRIMARY RESPONSIBILITIES of the Hearing Aid Specialist

Administers Tests

• Performs standard audiometric testing as required by state law.
• Completes chart notes for each patient seen and sends written report to referring physician and primary care physician.

Manages Hearing Rehabilitation

• Counsels patients regarding test results.
• Reviews and recommends products for hearing care options.
• Thoroughly explains the actual and realistic expected results and capabilities of the hearing instrument in restoration of the patient’s hearing.
• Provides hearing aid dispensing, including selection, fitting, ear-mold acoustics, ongoing management with follow-up, and education.
• Demonstrates and sells Assisted Listening Devices (ALD’s), batteries, and other special products.
• Refers patients to appropriate medical professionals as needed.

Provides appropriate validation and verification of hearing aids

• Follows correct and timely fitting protocols.
• Performs appropriate patient counseling.

Miscellaneous Duties

• Will be expected to complete outbound calls when their schedule is open.
• Performs hearing aid repairs.
• Performs hearing aid checks and cleaning.
• Aware of and supportive of marketing activities.
• Responsible for revenue and margin outcomes.
• Assists customers with exchanges or returns as needed.
• Involved in clinical quality outcomes, including efficiency and productivity.
• Provides excellent customer service and maintains good public relations.
• Performs all other miscellaneous duties as assigned.
• Follows good safety and infection control protocols.
• Exercises confidentiality relating to patient and business information.

REQUIRED QUALIFICATIONS  of the Hearing Aid Specialist

• High school diploma or GED
• BC-HIS license preferred
• AAS in Hearing Aid Specialist or Hearing Aid Specialist licensure as required by state law. Must have successfully completed the state licensing requirements to be deemed a Hearing Instrument Fitter/Specialist.
• Excellent interpersonal skills that allow effective working relationships with a diverse customer, colleague, and vendor population. This includes listening, sales, and problem-solving skills.
• Strong keyboard/computer/Audiology diagnostic and hearing aid software and equipment experience.
• Proficient in MS Office including Excel, Word, Outlook and PowerPoint Proven experience of achieving sales goals.
• Willing to work flexible hours/days.
• Must have good dexterity in both hands.

SUPERVISORY RESPONSIBILITY  of the Hearing Aid Specialist

This position has no direct or indirect supervisory responsibility.

CERTIFICATES, LICENSES, REGISTRATIONS  of the Hearing Aid Specialist

• Associate of Applied Science (AAS) in Hearing Aid Specialist or Hearing Aid Specialist licensure (BC-HIS) as required by state law.
• All employees are required to provide proof of vaccination or exemption.

WAGE   of the Hearing Aid Specialist

Hourly based on experience, and commission.

ENT is a drug-free environment and an Equal Opportunity Employer. We offer competitive salaries and benefits, including medical/dental, life and disability coverage, generous vision benefits, a 401 (k) plan with a match, vacation time, and weekends and major holidays off.

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