Business Development Center Manager Job at Prestige Volkswagon, Stamford, CT

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  • Prestige Volkswagon
  • Stamford, CT

Job Description

Company Description

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Role Description

This is a full-time on-site role for a Business Development Center Manager located in Stamford, CT. The Business Development Center Manager will be responsible for managing customer service operations, maintaining customer satisfaction, and ensuring effective communication with clients. Day-to-day tasks include overseeing phone interactions, addressing customer inquiries, retaining existing customers, and resolving service issues promptly. The role also involves developing strategies to enhance customer retention and satisfaction, as well as training team members on best practices in phone etiquette and customer service.

Qualifications

  • Strong skills in Phone Etiquette and Communication
  • Experience in Customer Service and ensuring Customer Satisfaction
  • Ability to develop and implement Customer Retention strategies
  • Excellent leadership and team management skills
  • Strong problem-solving and conflict resolution abilities
  • Proficiency in using CRM software
  • Previous experience in the automotive industry is a plus

Job Tags

Full time,

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