Job Description

Job Description: In this position you will be a resource in part of a complete call center buildout. This resource will be part of the "call center for patient services". Patients call in when having first level troubleshooting issues with their devices-- including mobile app support/ Bluetooth issues... etc. The resource will be responsible for answering these calls and finding resolution for the patients or escalating the call to the appropriate party. Experience: Required: ~ Strong communication skills-interpersonal, verbal, and written. ~2-5 years required experience in a call center, customer service in a medical field, or technical support role ~ Proficient with computers and common Microsoft applications. ~ Critical thinking/judgment and effective problem resolution Preferred: Sleep study and sleep apnea background or knowledge Multi-tasking skills with proven results. Basic knowledge of medical device industry and specifically, Inspire technology, sleep apnea, sleep studies, and upper airway stimulation therapy.

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