Job Description

State of New Hampshire Job Posting

Department of Health and Human Services

Bureau of Family Assistance

Rochester District Office

Clerk Interviewer

#TMPPT5986

$15.93-$20.80

29.5 hours per week

*See total compensation information at the bottom of announcement.

YOUR EXPERIENCE COUNTS : Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education. Please see Minimum Qualifications for specifics.

The State of New Hampshire, Bureau of Family Assistance has a part- time vacancy for : Clerk Interviewer

SUMMARY:

Performs a variety of clerical duties for the Bureau of Employment Supports (BES), New Hampshire Employment Program (NHEP), to ensure prompt, accurate, and courteous service to NHEP clients, agency staff, and the general public. The position is assigned to a NHEP Team, located in a District Office, reporting to the Field Support Manager (FSM).

MINIMUM QUALIFICATIONS:

YOUR EXPERIENCE COUNTS: Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

Education: High school diploma or G.E.D. equivalent, including or supplemented by courses in typing and business office practices. Each additional year of approved formal education may be substituted for one year of required work experience.

Experience: Two years' experience in clerical work, six months of which shall have involved public contact and receptionist work.

SPECIAL REQUIREMENTS: Requires proficient computer skills including: keyboarding, MS Word or similar word processing software, Internet, and e-mail. -

PREFERRED QUALIFICATIONS: Familiarity with the New HEIGHTS eligibility system and MS Excel or similar are preferred.

RESPONSIBILITIES:

• Responds to all incoming BES phone calls to answer general program questions, direct callers to the appropriate Employment Counselor Specialist (ECS), take detailed messages, and schedule or reschedule appointments. Also manages calls to clients who miss an Orientation, Service Determination, or other NHEP appointment, and sends out letters as required.
  
  

• Provides a variety of support services as needed including but not limited to, preparing correspondence, reports, and form letters; formatting documents; maintaining and ordering supplies; managing electronic and postal mail; performing faxing; scheduling interpreter services; and maintaining paperwork and NHEP e-folders. Notifies District Office reception staff and ECS of daily/weekly appointment and orientation schedules.
  
  

• Prepares for NHEP orientation meetings, which includes setting up meeting rooms, preparing orientation packets, maintaining and marking attendance, maintaining referral lists, preparing and printing orientation schedules and providing to the ECS and front reception, scanning all relevant paperwork and clean-up after the orientation.
  
  

• Provides back-up coverage, either on-site or remotely, for other NHEP teams statewide as assigned including orientations.
  
  

• Retrieves and enters NHEP program data into the computerized information system, New HEIGHTS and Bridges, including but not limited to, verifications, case notes, orientation attendance, schedules, and sanction status.
  
  

• Reviews the NHEP client referral list and the NHEP Coordinator’s dashboard daily and assigns and transfers clients to the appropriate ECS. Checks the clients scheduled list, and enters notes into New HEIGHTS as appropriate. Prints and scans various client letters, case notes, and schedules as needed.
  
  

DISCLAIMER STATEMENT: The supplemental job description lists typical examples of work and is not intended to include every job duty and responsibility specific to a position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that classification.

For further information please contact Valerie Belanger, Supervisor V VALERIE.BELANGER@DHHS.NH.GOV , 603-579-9463.

EOE

TDD Access: Relay NH 1-800-735-2964

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