Job Description

Job Title: Client Advisor

Location: Thom Sweeney New York Store

About Thom Sweeney:

Thom Sweeney is a modern British tailoring brand renowned for its blend of traditional craftsmanship and contemporary design. With bespoke and ready-to-wear collections, the brand offers a refined yet approachable luxury experience. Our New York store serves as an extension of our commitment to exceptional quality, personalized service, and timeless style.

Role Summary:

We are seeking a dynamic and personable Client Advisor to join our New York team. As a key representative of the Thom Sweeney brand, you will provide exceptional service to our clients, fostering long-term relationships and delivering a tailored shopping experience. This role requires a deep understanding of luxury menswear, excellent interpersonal skills, and a proactive approach to driving sales and brand loyalty.

Key Responsibilities:

• Client Experience:
• Deliver an elevated and personalized shopping experience, embodying the Thom Sweeney ethos.
• Build and maintain strong client relationships, providing expert advice on product selection, styling, and tailoring services.
• Handle client inquiries, feedback, and after-sales service with professionalism and care.
• Sales Performance:
• Achieve and exceed individual and store sales targets by driving client engagement and repeat business.
• Actively participate in client outreach initiatives, including follow-ups and special event invitations.
• Maintain in-depth knowledge of Thom Sweeney’s collections, tailoring process, and brand heritage to provide insightful recommendations.
• Store Operations:
• Support daily store operations, including inventory management, visual merchandising, and stock replenishment.
• Ensure the store environment is immaculate and reflects the brand’s premium positioning.
• Collaborate with team members to ensure seamless execution of in-store events and promotions.

Key Skills and Requirements:

• Experience & Expertise:
• Previous experience in luxury retail, preferably within menswear or tailoring.
• Strong understanding of luxury clientele and their expectations.
• Skills:
• Exceptional interpersonal and communication skills, with the ability to connect with clients and team members.
• Sales-driven mindset with a proven ability to meet and exceed targets.
• Detail-oriented and organized, with a focus on delivering excellence in every aspect of the role.
• Personal Attributes:
• Passionate about menswear and tailoring, with an eye for style and trends.
• Professional, confident, and approachable demeanour.

Ability to work in a fast-paced, client-focused environment

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