Job Description

Client Care Coordinator

Axis for Autism is seeking a full-time Client Care Coordinator to ensure that patients and their families receive exceptional care and support throughout the diagnostic evaluation process. The Care Coordinator is responsible for managing patient interactions, coordinating appointments, handling administrative tasks, and providing a compassionate and organized experience for families navigating autism diagnostic services. This role requires a deep understanding of the Diagnostic Autism Evaluation processes, excellent organizational skills, and a strong commitment to patient advocacy and satisfaction.

Your Role at Axis for Autism:

• Provide a welcoming and supportive experience for patients and families over the phone, building positive and empathetic relationships while addressing their needs and concerns.
• Inbound/Outbound direct patient communication will be a majority of the Care Coordinator’s daily responsibility.
• Provide detailed information about the diagnostic process, including procedures, timelines, and necessary preparations. Since the intake process for a successful evaluation is extensive and time-consuming, a high level of encouragement is required to convince families to complete the process.
• Communicate clearly and effectively with families regarding appointment details, evaluation results, and next steps.
• Relay important information and follow-up instructions from the diagnostic team.
• Address patient and family inquiries and concerns with empathy and clarity.
• Assist families in understanding and navigating insurance coverage and financial assistance

Who You Are:

• Bachelor’s degree preferred but not required.
• Minimum of one year of administrative and healthcare experience within a highly professional environment.
• Prior case management or care coordination experience preferred.
• Working knowledge of health insurance plans including reading plan requirements.
• Bilingual (Spanish) preferred.
• Demonstrated ability to relate to and work with diverse backgrounds, human capabilities and limitations, and cultures.
• Working knowledge of medical terminology, insurance, and/or electronic medical record systems is beneficial.
• Excellent interpersonal skills.
• Adept at multitasking.
• Working knowledge of computer programs.
• Ability to demonstrate empathy and compassion
• Works collaboratively and productively within a multi-disciplinary team.

Robust Benefits Package:

Career opportunities to grow and learn professionally/personally within the ABA field.

Competitive compensation between $21 to $23/hr

Medical, Dental, Vision Insurance

Basic Life Insurance available

401(k)

Working environment that is collaborative with multidisciplinary team.

Company paid vacation, sick, and holiday time.

Who We Are:

Founded in 2020, Axis for Autism has become a leading provider of Autism evaluation and psycho-diagnostic services in Arizona. We have built Arizona’s largest diagnostic system providing children, adolescents and adults with the highest-quality Autism evaluations within 45-60 days.

Axis for Autism is excited to announce that we are expanding and adding ABA therapy to our service lines to support families in Arizona with timely access to quality care and resources with the best clinical outcomes.

We are committed to providing families with the care they need and a lifelong partner of support for those touched by autism and other conditions interrupting daily living.

Axis for Autism is dedicated to finding success for every individual in our care through the provision of collaborative, team-centric and custom-tailored services delivered by passionate, high-integrity, industry-leading clinicians.

Join us at Axis for Autism – a company that values integrity, clinical outcomes, work-life balance, and career growth.

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