Contact Center Specialist Job at Grit - Pest Process Outsourcing, Croton On Hudson, NY

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  • Grit - Pest Process Outsourcing
  • Croton On Hudson, NY

Job Description

Company Description

Grit - Pest Process Outsourcing is a 100% United States-based BPO company specializing in the pest industry, including Pest Control, Tree & Lawn Management, and Wildlife Management companies. The company aims to help businesses increase conversion rates on leads, retain current customers, and gain a competitive advantage while lowering operational costs. Grit PPO is the first female-owned BPO company dedicated to the Pest Control industry, offering Pest Process Outsourcing (PPO) services to strengthen client relationships and generate additional revenue.

Role Description

This is a full-time in office role as a Contact Center Specialist at Grit - Pest Process Outsourcing located in Croton-On-Hudson, NY, As a Contact Center Specialist, you will be responsible for Contact Center Operations, IVR handling, maintaining high levels of Customer Satisfaction, effective Communication, and exceptional Customer Service on a day-to-day basis.

Qualifications

  • Contact Center Experience
  • Inside Phone Sales
  • Experience with concurrent usage of multiple platforms
  • Strong Communication skills
  • Exceptional Customer Service abilities
  • Ability to work independently and collaboratively
  • Experience in the pest control industry is a plus
  • High school diploma or equivalent, Bachelor's degree preferred

Job Tags

Full time,

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