Job Description
Overview:
This is a substitute role. The Housekeeping Coordinator will work closely with Floor Manager, Director of Housekeeping and Assitant Director of Housekeeping to support housekeeping staff on their daily duties. This person will also be responsible for answering calls to the Housekeeping department, handling guest requests, maintaining Housekeeping office, Assist with weekly order supplies, updating room status and resolving discrepancies, coordinating out of order rooms and responsible of receiving and dispatching Guest laundry.
Responsibilities:
- Update room status during shift, ensuring mangers reports are reflected in Opera and discrepancies are resolved.
- Prioritize / rush rooms as needed, monitor rooms on Queue
- Follow up on housekeeping projects
- Please put verbiage on daily opening and closing duties
- File all HSK reports and perform admin duties
- Follow up with Floor Managers and RA with any DND, late services or refuse services during their shift.
- Coordinate out of order rooms with Front Office and Engineering.
- Answer calls to housekeeping. Take and dispatch guest requests using HotSos, ensuring all loaned items are tracked.
- Monitor HotSos orders and prevent escalations
- Assist with weekly order supplies such as cleaning supplies, chemicals, guest supplies and guest amenities.
- Conduct inventories of electronic devices such as RA I pods, Floor Managers I Pads, panic devices and Radios at the end of each shift. Ensure are fully charging without any damages.
- Coordinate vacuum cleaner repairs.
- Responsible of guest laundry pick up / delivery. Coordinator delivery with housemen
- Maintain record of the day-to-day productivity report.
- Maintain record of the day-to-day DND report
- Maintain record of the day-to-day linen and terry productivity report and report any discrepancies daily.
- Maintain Housekeeping office clean, safe hazard free work environment always.
- Maintain positive and professional communication with all staff.
- Provide recognition to others, including co-workers, supervisors, managers, and directors.
- Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
- Ensure a healthy and safe work environment for co-workers and guests.
- Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
- Promote property outlets to guests.
- Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
- Resolve guest complaints using property procedures.
- Create a positive environment in which all employees have the ability to maximize their potential.
- Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
- Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
- Participate in Sound Check meetings on each shift.
- Always smile and offer a warm greeting to all.
- Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture, and spirit that make Hard Rock unique.
- Take initiative to offer assistance throughout the property.
- Operate ethically to protect the Hard Rock brand.
- Utilize programs designed to help Save the Planet.
- Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
- Perform additional duties as requested by department managers and supervisors.
- Communicate with managers to ensure that assigned duties are completed to standard.
- Coordinate operations with other departments, as needed.
- Present a professional image to employees, guests, clients, owners, and investors.
- Review and develop guest history records to enhance personalized service for repeat guests.
- Maintain confidentiality of guest, employee, and company information.
This job description reflects the positions essential functions; it does not encompass all of the tasks that may be assigned.
Qualifications:
- Secondary school degree preferred and/or previous work experience in service for at least 2 years.
SKILLS
- Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas.
- Ability to read, comprehend, and write simple instructions, short correspondence and memos.
- Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
- Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (MICROS Opera, Sabre/SYNXIS, Delphi, SUN, etc.).
- Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
- Fluency in English: additional languages preferred.
PHYSICAL DEMANDS
- Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
- Ability to make repeating movements of the arms, hands, and wrists.
- Ability to express or exchange ideas verbally and perceive sound by ear.
- Ability to obtain impressions through the eyes.
- Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
- Ability to occasionally move objects (lift, push, pull, balance, carry) up to 25 pounds / 12 kilograms
- Ability to turn or twist body parts in a circular motion.
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
ADDITIONAL REQUIREMENTS
- Understanding of lifestyle hotel products and guest services.
- Ability to work evenings, weekends, and holidays, as needed.
Additional Details:
- For this New York, New York United States-based position, the expected hourly base salary is $28.40-$37.87.
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Job Tags
Hourly pay, Holiday work, Work experience placement, Shift work, Weekend work, Afternoon shift,