Critical Incident Manager Job at Yochana IT, Sunnyvale, CA

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  • Yochana IT
  • Sunnyvale, CA

Job Description



Hello
I hope you are doing great.
This is Padmavathi from Yochana IT Solutions we have an urgent requirement with one of our clients please go through the requirement below and let me know your interest. You can forward this opportunity to your friends or colleagues; so that we can help someone who may be desperately looking for opportunities. I sincerely appreciate your time

Position Title Critical Incident Manager
Primary Skills ITSM Incident Management
Position (Onsite/Remote) Onsite
Work Location 1000 W Maude Ave Sunnyvale CA

Required Skills:

End to end responsibility for the management communication escalation investigation and resolution of incidents ensuring Business and Customer updates are timely and of sufficient quality arranging discussions and updates as required.

Ensure that all modes of communication are effectively used throughout the incident life cycle.

Acting as Incident escalation focal point identifying and resolving conflict and bottlenecks.

Creation of agreed action plans with named actions & deadlines. Accountable for the Delivery of that plan

Document post incident recovery steps in order to establish Root Cause aid in Process improvements identify deviations and to enable creation of a Knowledge Base.

Driving developing and managing the major incident process and associated procedures / systems

Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high.

Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed.

Ensuring that all the resolution procedures are updated in the knowledge database / Work log

Be an Evangelist for the Incident Management Process

Expertise in ITIL processes

Preferred Skills:

Experience in playing the Incident Manager role in Cloud and DevOps environment

Experience in playing the role in Tech companies

Thanks & Regards
Padmavathi Vindeepu
Resource Specialist
Farmington Hills MI
Email Id:

Job Tags

Immediate start, Remote job,

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