Customer Insights Manager Job at Dexian, San Diego, CA

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  • Dexian
  • San Diego, CA

Job Description

Job Title: Customer Insights Manager

Location : San Diego CA

Duration of Assignment : 6 Months contract to hire role

Pay Range : $85.00/hr to $90.00/hr

Job Description:

Are you passionate about building impactful customer service experiences from the ground up? We’re looking for a Service Strategy Manager to drive the end-to-end vision, strategy, and execution of service delivery.

In this role, you’ll act as a strategic thought partner and program leader, shaping the customer journey and quantifying how we deliver value at every step. You’ll partner cross-functionally to turn customer insights into actionable strategies that improve both the customer experience and the expert experience—with measurable business outcomes.

What You’ll Do

  • Define and execute the end-to-end service strategy for our Live offering tailored to Accounting firms and small businesses.
  • Deeply understand the needs of our customers and translate insights into a compelling vision and roadmap.
  • Partner with analytics teams to uncover drivers of customer benefit and retention.
  • Build and prioritize initiatives that enhance service performance and optimize customer outcomes.
  • Collaborate with cross-functional partners to connect the dots, remove roadblocks, and drive strategic alignment across teams.

We’re Looking For Someone Who…

  • Has 8–10 years of experience in Customer Experience, Service Strategy, Customer Success, or Business Operations, preferably in a SaaS or consulting environment.
  • Possesses a strategic, analytical mindset with proven ability to develop and drive customer-focused strategies.
  • Is data-driven: skilled in turning quantitative and qualitative insights into action and ROI-based decision making.
  • Excels at storytelling and influencing across stakeholders in a matrixed organization.
  • (Bonus) Has experience with accounting, bookkeeping, or tax preparation workflows.

**Apply right away for consideration**

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Job Tags

Contract work, Worldwide,

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