Job Description

A leading beverage co-packaging company is seeking a Customer Service Manager to advocate for customers, streamline communication, and enhance operational efficiency. This role reports directly to the Director of Growth and plays a crucial part in maintaining strong customer relationships.

Responsibilities:

• Act as the primary advocate for customers, ensuring their needs are met with excellence.
• Manage customer forecasts and align with production planning.
• Collaborate with the supply chain team to maintain smooth operations.
• Reconcile losses and negotiate monthly credits.
• Develop and refine customer service policies and procedures.
• Track key customer service metrics and implement improvements.

Qualifications:

• Bachelor’s degree in Business Administration, Customer Service, or a related field.
• 3+ years of experience in a customer service management role.
• Experience in the beverage industry is preferred.
• Strong leadership, communication, and problem-solving skills.
• Proficiency in Microsoft Office and process optimization.
• Ability to work independently and collaboratively in a fast-paced environment.

This is an opportunity to join a growing company that values innovation, efficiency, and customer satisfaction. Applications are now open.

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