Job Description

SNI Companies has partnered with a Financial Services firm in the Irving, TX area that is seeking multiple Bilingual Customer Service Advisors to join their team. This opportunity offers remote flexibility and bonus potential. The ideal candidate will have 2-3 years of call center or customer service experience.

Hybrid Schedule: 80% remote, 20% in office.

Responsibilities:

• Effectively identify and assess customer's needs to improve customer satisfaction
• Handle customer questions, provide appropriate solutions and alternatives within appropriate time limits and follow up to ensure resolution
• Accurately capture customer info related to payment, contract questions, billing, and cancellation
• Handle delinquents with calls, emails, letters, and reporting
• Process cancellations & refunds and keep reporting up to date
• Verify and set up payments
• Verify and set up payments
• Take overflow queue calls for quoting
• Handle verifying and calculating if a customer is eligible for a mileage waiver
• Assist with admin duties

Job Qualifications:

• A minimum of one year of prior experience in customer service, call center and/or collections
• Possess a team mentality that emphasizes collaboration and support with the ability to work independently and part of a team
• Highly proficient in MS Office; intermediate PC Skills, AS4000 experience is a plus
• Strong customer service orientation and ability to adapt/respond to different types of personalities and situations that could require negotiation and conflict resolution
• Results oriented, and ability to multi-task, prioritize, and successfully work in a fast-paced, self-directed environment
• Bilingual (Fluent in English and Spanish) is a PLUS!

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