Job Description

For over 170 years, our company has been a respected leader in the insurance industry, delivering innovative solutions and exceptional service to businesses and individuals across the nation. Recognized for our strong financial performance, inclusive workplace culture, and unwavering commitment to customer satisfaction, we continue to set the standard for excellence.

Here’s what you’ll be doing:

Handles customer and agent inquiries, processes policy changes, explains coverage, resolves billing issues, and may underwrite small business policies for a multi-state commercial insurance portfolio.

• Responds to customer and agent inquiries via phone, email, and fax, providing policy information, coverage explanations, and resolving billing issues.
• Processes policy changes, issues Certificates of Insurance, and underwrites small business policies within authority limits.
• Conducts outbound calls to retain customers, upsell coverage options, and identify cross-sell opportunities.

Here’s what you’ll have:

• Previous experience in customer service, call centers, data entry, or insurance preferred; strong professional telephone etiquette required.
• Ability to work in a fast-paced, dynamic environment with proficiency in using computers and standard office equipment.

Here’s what you’ll get:

• Above market rate of $21.00 per hour
• Hybrid schedule
• Great Benefits
• Friendly coworkers
• Supportive management invested in your success

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