Customer Success Manager Job at augmentjobs, Maryland

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  • augmentjobs
  • Maryland

Job Description

THIS JOB CAN BE FOUND ON OUR EXCLUSIVE JOB BOARD, IT IS NOT A DIRECT ROLE AT AUGMENT JOBS.

Role Overview: The Customer Success Manager (CSM) will be the primary point of contact for our clients, ensuring they receive maximum value from our products/services. The CSM will work closely with clients to understand their needs, address any issues, and guide them through best practices to achieve their business objectives.

Key Responsibilities:

  • Client Onboarding: Lead the onboarding process for new clients, ensuring a smooth transition and thorough understanding of our products/services.
  • Relationship Management: Build and maintain strong, long-term relationships with clients, serving as their advocate within our company.
  • Customer Support: Address and resolve any client issues or concerns promptly, ensuring a high level of customer satisfaction.
  • Product Utilization: Provide guidance and recommendations on product features and best practices to help clients achieve their goals.
  • Account Growth: Identify opportunities for upselling or cross-selling additional products/services that align with the client's needs.
  • Feedback Loop: Collect and relay client feedback to relevant teams to drive product improvements and innovations.
  • Reporting: Track and report on client metrics, satisfaction, and success stories to help shape our overall customer strategy.

Qualifications:

  • Bachelor's degree in Business, Marketing, or a related field (or equivalent work experience).
  • Proven experience in a Customer Success, Account Management, or similar role.
  • Strong understanding of customer relationship management and customer service best practices.
  • Excellent communication and interpersonal skills, with the ability to manage multiple client relationships effectively.
  • Analytical skills to assess client needs and evaluate the impact of solutions.
  • Proficiency in CRM software and other relevant tools.

Benefits:

  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off (PTO) and holidays
  • Professional development opportunities

As a platform committed to connecting top talent with the right roles, this job posting is exclusively available through Augment Jobs' proprietary job board.

Job Tags

Holiday work, Full time, Work experience placement,

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