Job Description

Dental Lab Technical Communications Advisor

Position can be located in Mt Vernon, NY or Rocky Hill, CT

An industry leader in the dental lab industry is seeking an experienced crown and bridge dental lab technician to join their team in a customer service role as an Implant Technical Communications Advisor. This is a full-time/direct position with benefits.

Description:

Join a leading healthcare organization specializing in the dental industry. Our team is growing, and we are hiring a number of key positions within our organization including this opportunity for an Implant Technical Communications Advisor (supporting Universities, Government, and Institutions) that can be located in Mt Vernon, NY or Rocky Hill, CT.

Must have All on four Dental and Crown and Bridge as a Dental Lab Technician experience to apply.

The regular hours for this position are from 8:00 AM to 5:00 PM, Monday through Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:

• Facilitate assigned UGI technical calls
• Make proactive calls to follow up on completed cases as needed
• Complete an “administrative quality inspection” on cases, including checking items on the work ticket, prescription, billing accuracy, and adding personal notes where appropriate.
• Provide special attention to new accounts and accounts that are experiencing concerns
• Build solid relationships with staff members in UGI offices, including participation in local, regional and state dental staff organizations.
• Follow up on all customer issues to be sure the issues identified are resolved to the customer’s satisfaction.
• Keep team and General manager and Sales Team aware of quality trends. Develop a plan to improve quality.
• Facilitate all technical case consultation with clients
• help with complex cases, material selection, and digital workflows
• Technical advisor for complex cases including implants. Hybrid knowledge a plus
• Completely solve and analyze issues and problems requiring investigation and research in a timely manner that relate to remakes, services failures and relationship maintenance. Report progress and concerns in a timely manner and communicate to appropriate individuals.
• Travel 25% of the time.
• All other duties as assigned.

Skills and Abilities Required:

• Must have computer skills including typing and familiarity with Microsoft Office products.
• Verbally communicate via telephone-maintaining a positive demeanor
• Verbally communicate with all levels of staff-maintaining a positive demeanor
• Takes initiative
• Excellent listening skills
• Attention to detail

Minimum Education and Experience Required:

• High school diploma or GED equivalent
• Required: 3 years of dental lab experience or dental assisting experience
• Required: Implant knowledge and experience
• Minimum 12 months experience of direct dental customer service experience on technical related issues
• Required: Clean driving record
• Required: Travel 25%
• PC literacy required: MS Office Skills (Outlook, Word, Excel)

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