Job Description

Are you passionate about making a difference in the lives of individuals with developmental disabilities?

Liberty Healthcare is seeking a dedicated Customer Support Specialist who has experience supporting this community.

This full-time position allows you to play a vital role in helping individuals receive essential services to enhance their quality of life.

Your day-to-day work will focus on:

• Engaging in meaningful conversations with individuals who have intellectual and developmental disabilities, as well as their families and support networks

• Answering customer inquiries and address concerns with empathy and understanding

• Providing clear information about available health and human services, including application processes and expected wait times

• Documenting important details from conversations to ensure accurate communication

• Collaborating with various internal and external stakeholders

• Actively participating in ongoing training and development.

What you can expect:

• Annual compensation ranging from $37,000 to $45,000 (dependent on experience)

• $500 sign-on bonus ($250 after 90 days and $250 after 180 days)

• 30 days of paid time off each year for vacation, holidays, sick, and personal leave

• Comprehensive benefits including health, dental, vision, disability, and life insurance

• Health savings account, 401k plan, and additional perks

Benefits plan details may be found at 

Where you will work:

You will work on-site at Liberty Healthcare’s professional office located at 8850 Emerald Street in Boise, near the Boise Towne Square Mall.

You are a good fit for this role if you have professional or personal experience supporting individuals with developmental disabilities.

You should also possess:

• A positive, optimistic attitude and a genuine desire to help others

• Strong work ethic and outstanding customer service skills

• Patience, empathy, and exceptional active listening abilities

• Computer proficiency with Microsoft Word and Outlook

• Bilingual skills (especially conversational Spanish) are a plus!

Ideal backgrounds include:

• Healthcare front office roles (e.g., Patient Service Representative)

• Direct Support Professionals

• Behavioral Technicians

• Roles which involve supporting people who are living with intellectual and developmental disabilities

Liberty Healthcare is an Equal Opportunity Employer. Diversity, equality and inclusion are among our deepest-held values. We work to create an environment that attracts real talent and we seek to motivate, inspire and recognize high performance among all employees - regardless of race, color, religion, gender, gender identity, gender expression, sexual orientation, ancestry, national origin, age, marital or veteran status, or disability. All qualified applicants are encouraged to apply and will receive consideration for employment.

If you are ready to make a meaningful impact and have the required experience, click “Apply” and submit your resume for immediate consideration.

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