Job Description

COMPANY BIO

X-Ray Industries , an Applus+ company, is a well-established non-destructive testing service provider in the Aerospace industry. With over 80 years of experience, X-Ray Industries is the oldest, most-established NDT provider, offering a broad range of testing and inspection capabilities.

POSITION OVERVIEW

XRI Testing is part of Applus+ Laboratories, a fast-growing, innovative technological laboratory group focused on advanced diagnostic and testing technologies to support the world’s aeronautical, space, and defense. XRI Testing serves asset owners, large engineering firms, OEMs, and service companies globally in markets such as Aerospace, Civil Infrastructures, Energy, Mining, Power Generation, Marine, and Rail. XRI Testing believes that advancing science and technology via cutting edge technologies such as sensors, hardware, robotics, and software makes the world more productive and safer for people, business, and the environment. XRI Testing employs over 160 people throughout 13 offices and serving clients throughout the United States and Canada.

Benefits Offered

• Great long-term career prospects and development opportunities
• Challenging tasks in innovative and diverse teams
• Attractive compensation system
• Flexible working environment
• 401k match
• Company provided life insurance and vision coverage benefits.
• Medical, dental, and vision, pet insurance, home and auto discounts, identity theft protection offered & much more! 2 weeks’ paid time off available immediately
• Performance bonus and spot incentives
• PTO
• Indoor/office work environment

Website:

POSITION PURPOSE

The Director of Operations will be responsible for leading and supporting the Business Unit Managers by ensuring the productivity, quality, and other related performance goals of the operations by motivating, directing, and guiding the staff for assigned assignments in their facility location. The Director of Operations will be responsible for oversight of daily operations, strategic communication, collaborative employee engagement, customer relations, and business growth.

DUTIES AND RESPONSIBILTIES

• Leading teams through time-sensitive projects by structuring a performance improvement plan and managing the process through to completion.
• Develop and implement strategic operational plans to achieve company goals and objectives.
• Oversee the day-to-day operations of NDT service delivery, ensuring efficient resource allocation and utilization.
• Drive continuous improvement initiatives to enhance operational efficiency, reduce costs, and improve service quality.
• Establish and monitor key performance indicators (KPIs) to track operational performance and identify areas for improvement.
• Ensure compliance with all relevant industry standards, regulations, and customer specifications (e.g., NADCAP, AS9100, FAA).
• Synthesizing meaningful insights from data, facts, and discussions with clients
• Developing findings and making strategic recommendations
• Working with clients directly to implement strategic and operational recommendations.
• Oversees the management and execution of large projects ensuring operational discipline and rigor to the defined account management process from project hand over to project closure. The measures of success include defined company metrics along with process efficiencies, cost control, quality, completeness, and timeliness in adherence to process for all projects.
• Ensures proper management of workshop and co-locate inspection operations within all regions. Measurement of success include balanced utilization, customer diversification, cost control, quality of work performed, customer satisfaction, and the development of customer facing skills measured by customer feedback.
• Implements the vision, goals, and objectives of XRI Testing and in line with the overall global company direction. Ensures that managers and employees are aware of them and understand how they link to the strategic priorities of the organization.
• Promotes the highest HSE standards with the aim of zero accidents or incidents both internally to all employees, visitors, and externally to all customers ensuring compliance with national Health, Safety, and Environment laws and regulations.
• Participates in the development and implementation of annual budgets for applicable Regions. Assist in providing financial management reporting vs budget including forecasting and regular business report to leadership as per defined reporting schedule.
• Leads and implements a business culture of operational excellence, technical innovation, and world class quality and safety in their respective business locations.
• Ensures continual process improvement in HSEQ performance using NDT Global systems and processes as well as takes responsibility of team’s quality performance, work safety, fire prevention including administrative and legal matters.
• Increase efficiencies that align with strategic objectives and the annual operating plan (AOP) objectives.
• Provide guidance to resolve operational issues as required.
• Champion projects that align with launching new technologies, methods, and/or additional processes within current facilities.
• Supports the Business Unit Managers on existing and/or new business opportunities.
• Reviews / makes recommendations for purchases, modifications, renovations of facilities and equipment to the Managing Director for inclusion in the annual capital budget.
• Assist the Business Unit Managers in developing continuous improvement initiatives to execute them accordingly in support of improving the processes, P&L that aligns with the overarching goals of the organization.
• Oversees direct operation of facilities, equipment, personnel, inventory, and management for all XRI Testing operations.

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITIES

• Maintain staff by recruiting, selecting, orienting, and training employees.
• Maintain a safe, secure, and legal work environment for all staff ensuring all company policies are being followed.
• Maintain staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results in partnership with human resources.

KNOWLEDGE AND SKILLS

• Ability to define, implement, and revise operational procedures and policies.
• Implementing and executing new growth directives and strategies.
• Knowledge of process mapping, planning, and improvement.
• Knowledge of operational practices and services in the non-destructive testing and inspection industry.
• Ability to work with the human resources department to create job descriptions, hire competent personnel and oversee employee training programs.
• Ability to collaborate with management and human resources to develop and implement staff evaluation parameters.
• Ability to communicate effectively and efficiently with departmental heads to implement strategic plans and ensure company-wide compliance.
• Ability to multi-task and properly execute multiple simultaneous assignments under pressure and tight deadlines.
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to monitor P&L statements, revenue margins, and conducting budget reviews to maximize profits.
• Ability to oversee client support/delivery teams and services.
• Ability to effectively manage operational procurement, inventory, and resource allocation.
• Ability to rely on extensive experience and judgment to plan and accomplish goals and experience in strategic planning and execution is required.
• Ability to communicate and cooperate with diverse groups of people.
• Strong organizational, leadership and management skills
• Detail oriented, professional attitude, reliable.
• Must have excellent written and verbal communication skills and the ability to maintain confidentiality.
• People management skills including coaching, mentoring, and correcting behaviors in a motivating way.
• Maintains a positive outlook, rebounds quickly from frustrations and disappointment, and maintains composure and friendly demeanor while dealing with stressful situations.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge of arithmetic and algebra.
• Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

EDUCATION AND WORK EXPERIENCE

• A bachelor’s degree in engineering, business studies, management or related education is required.
• Minimum of 10 years of corresponding NDT work experience with the aerospace, defense, energy, infrastructure, manufacturing, industrial, or in a comparable service-industry environment is required.
• 5 years of experience in a direct supervisory role position is required.
• Must have strong understanding of non-destructive measurement principles (UT, Xray, MP, Eddy Current, DDR, CT)
• Proven track record of team leading and project management skills.
• Proven track record of implementing efficiencies and continuous improvement in organizations and projects.
• Must have experience planning and managing departmental or project budgets.
• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
• Intermediate knowledge of Enterprise Resource Planning Systems (SAP or similar program)
• Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook)

Job Tags

Similar Jobs