YMX Logistics is seeking a dynamic and purposeful Dispatch Scheduler to join our team. This role will be a key member of our Dispatch Operations team, supporting our local / dedicated fleet.
Job Summary: As a Dispatch Scheduler, you will play a crucial role in coordinating and optimizing the movement of goods. You will be responsible for scheduling pickups and deliveries, ensuring timely and efficient transportation, and maintaining clear communication with customers and carriers. Your role is vital in ensuring customer satisfaction and maintaining accurate records within our transportation management system.
Key Responsibilities:
· Logistics Coordination: Schedule and manage pick and drop appointments to meet customer needs and optimize fleet utilization.
· Communication: Serve as the primary point of contact for customers and carriers, providing updates and resolving issues promptly.
· Documentation: Maintain accurate records of all freight movements in the transportation management system (TMS).
· Issue Resolution: Troubleshoot delays and coordinate alternative solutions to ensure timely deliveries.
· Team Collaboration: Work closely with the Dispatch Operations team to ensure smooth operations and effective communication.
· Performance Reporting: Provide regular KPI and performance data reports as required.
Requirements:
· Excellent customer service, problem-solving, and decision-making skills.
· Strong oral and written communication skills.
· Ability to work efficiently, multitask, and handle urgent situations.
· Availability to work extended hours if necessary.
· Proficiency in computer applications, including MS Office and TMS software.
· 1+ year of experience in Operations or Supply Chain.
· Associate's or Bachelor's degree in Operations, Transportation, or Supply Chain preferred.
Additional Skills:
· Strong organizational skills and attention to detail.
· Ability to work independently and as part of a team.
· Positive attitude and ability to maintain good working relationships with drivers and team members.
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