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Services client families during funerals, visitations, and interment. Assists in the implementation of choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Provides exemplary customer service in all areas of helping client families following the loss of a loved one. Ensures customer needs are met directly or through appropriately licensed individuals.
JOB RESPONSIBILITIES
+ Arranges, conducts and directs bereavement rites, including funeral and memorial ceremonies in a professional, organized and caring manner consistent with Company Policies and Procedures
+ Confirms authorization to proceed with the service arrangements
+ Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services
+ Assists with funeral services by: coordinating the parking of cars, ushering, driving funeral vehicles, assisting at chapel and church services and at the cemetery; delivering flowers, caskets, urn, photos and other personal keepsakes or mementos of client families, and; sets up and removes chairs
+ In absence of Family Service Counselor, provides aftercare including delivery of: documentation; stationery; information on insurance, health benefits and pension, and; pre-arrangements for next of kin
+ Ensures potential pre-need referrals are shared with Family Service Counselors
+ Ensures adherence to all applicable professional, municipal, state/provincial and federal licensing authorities, rules and regulations
+ Prepares and accurately completes documents and online entries related to services, cremations, maintenance
+ Assists with general office duties including answering phones and preparing reports as necessary
+ Assist with the maintenance of vehicles, the facility and property
+ Receives caskets and other funeral home supplies as well as place into inventory
+ Ensures refreshments are available (where allowed by law)
MINIMUM REQUIREMENTS
Education
+ High School diploma or equivalent
Experience
+ Minimum of 3 years related experience as a Funeral Assistant
Licenses
+ Current state/province issued driver’s license with an acceptable driving record
Knowledge, Skills and Abilities
+ Basic knowledge of religious and fraternal organizations customs
+ Knowledge of computers and some software including MS Office Suite required
+ High level of compassion and integrity
+ Good communication skills
+ Problem solving skills
+ Ability to multi task and set priorities
+ Detail oriented
Postal Code: 85705
Category (Portal Searching): Operations
Job Location: US-AZ – Tucson
Job Profile ID: F00218
Time Type: Full time
Location Name: Funeraria del Angel
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