Job Description

Job Title: General Manager, Operations – USA

Location: Chicago, USA (Remote/Hybrid with occasional travel).

Employment Type: Full-Time, Permanent

Company Overview:

EM3 LLC is a global leader in innovative energy management solutions, dedicated to enhancing the energy performance of industrial manufacturing facilities. As an integral part of the SHV Energy Group, which comprises over 17,000 employees worldwide, EM3 brings unparalleled expertise and a commitment to excellence. Over the past two years, we have successfully delivered our cutting-edge energy management services to large industrial sites in 24 different countries.

At the heart of EM3 LLC are our core values of integrity, trust, curiosity, inclusivity and passion. These principles guide every aspect of our operations, fostering a dynamic, respectful and forward-thinking work environment. Our mission extends beyond mere business success; we are deeply committed to reducing the environmental impact of large industries and mitigating global warming emissions.

EM3 LLC is a dynamic and rapidly expanding company where every day brings new inspiration to create a better tomorrow for future generations. Our team is driven by the collective goal of achieving a sustainable future, making a meaningful difference in the world through our innovative energy solutions.

Job Summary:

Reporting to the CEO, you will be responsible for overseeing and driving the sales and operational success of EM3 LLC in the United States. This role ensures the seamless execution of strategic initiatives, operational efficiency, and business growth while maintaining compliance with local regulations and company policies. The ideal candidate will be a strong leader, capable of managing cross-functional teams, optimizing processes, and fostering a culture of continuous improvement. A strong background in business development, business consulting, operational efficiency and service project delivery is essential for this role to drive strategic initiatives and client engagement effectively.

Key Responsibilities:

Strategic Leadership & Business Operations

• Develop and execute country-specific operational strategies in alignment with EM3 LLC global objectives.
• Oversee daily operations to ensure efficiency, scalability and adherence to corporate policies.
• Identify growth opportunities and drive initiatives to enhance service delivery and market presence.
• Leverage business consulting expertise to optimize operational frameworks and enhance client service strategies.

Compliance & Risk Management

• Ensure adherence to all local, state, and federal regulations governing business operations.
• Establish and maintain risk management protocols to mitigate operational, financial, and reputational risks.
• Develop and implement policies that align with best practices and industry standards.

Team Management & Leadership

• Build, lead, and develop a high-performing sales, business development and operations teams to drive business success.
• Foster a collaborative, results-oriented work culture that aligns with EM3 LLC values.
• Conduct performance reviews, provide mentorship and implement training programs for team development.

Financial & Resource Management

• Oversee budgeting, financial planning and cost management to ensure operational efficiency.
• Monitor key performance indicators (KPIs) and operational metrics to track progress and identify areas for improvement.
• Optimize resource allocation to drive profitability and operational excellence.

Stakeholder Engagement & Communication

• Act as the primary liaison between US operations and the global leadership team.
• Cultivate relationships with key stakeholders including clients, partners and vendors.
• Represent EM3 in industry events, networking opportunities, and regulatory engagements.

Business Consulting & Service Project Delivery

• Lead and execute business consulting engagements to enhance operational strategies.
• Oversee service project delivery, ensuring alignment with client expectations and business objectives.
• Utilize industry insights and best practices to drive innovation in service offerings and customer experience.

Qualifications & Experience:

Essential Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field.
• Minimum of 8 to 10 years of experience in Operations, Business Management, or a Leadership role.
• Proven track record of strong business consulting, operational efficiency and service project delivery experience.
• Proven track record of building strong, sustainable, business growth.
• Proven track record of managing multi-functional teams and driving operational excellence.

Preferred Qualifications

• Master’s degree (MBA), Engineering Management, or relevant professional certification is a plus.
• Experience working within the technology, services, or process industries.
• Strong understanding of US regulatory and compliance frameworks.

Key Skills & Competencies

• Strategic thinking and problem-solving capabilities.
• Excellent leadership, communication, and interpersonal skills.
• Financial acumen and experience with budgeting and cost control.
• Ability to manage multiple priorities and drive results in a fast-paced environment.
• Expertise in business consulting, operational efficiency and service project delivery methodologies.
• Proficiency in operational tools, reporting systems and performance analytics.

Performance Expectations & Metrics:

• Achievement of sales and operational KPIs, including efficiency, cost reduction, and service delivery.
• Successful execution of strategic initiatives within defined timelines.
• High levels of team engagement, productivity, and retention.
• Compliance with all regulatory and risk management protocols.
• Continuous improvement in operational workflows and customer satisfaction.
• Effective execution of business consulting and service project delivery initiatives.

Reporting & Review:

• Regular reports to the CEO / SLT on performance metrics, challenges and opportunities.
• Participation in quarterly and annual strategic planning meetings.
• Ongoing assessment and refinement of operational processes to align with corporate objectives.

Key Competencies:

Strategic Thinking:

• Ability to develop and implement operational strategies aligned with organizational goals, considering market dynamics and regulatory requirements.

Leadership and People Management:

• Proven ability to lead and motivate teams, fostering a culture of collaboration, accountability and high performance.

Financial Acumen:

• Strong understanding of budgeting, forecasting, and financial reporting to ensure operational efficiency and profitability.

Regulatory Knowledge:

• In-depth knowledge of local laws, regulations and industry standards that impact operations within the country.

Project Management:

• Proficiency in planning, executing, and monitoring projects to ensure timely and successful completion while managing resources effectively.

Communication Skills:

• Excellent verbal and written communication skills, with the ability to articulate complex information clearly to diverse stakeholders.

Problem-Solving:

• Strong analytical skills to identify issues, evaluate options and implement effective solutions in a timely manner .

Change Management:

• Ability to lead and manage change initiatives within the organization, ensuring smooth transitions and employee buy-in.

Customer Focus:

• Commitment to understanding and meeting the needs of customers and clients, driving operational improvements to enhance service delivery.

Remuneration Package Details:

• Competitive Salary
• Company & Individual Bonus Structure
• Paid PTO
• Healthcare Plan
• 401K Retirement Plan
• Life Assurance (Death-in-service)
• Income Protection scheme
• Flexible work schedule with work-from-home opportunities.
• A focus on learning and development for all employees.
• Health & Well-being programs.
• Career Opportunities
• Opportunities to travel.
• Professional Body Membership.
• Employee Referral Programme.
• Sports and Social events.
• Diversity of Work & World-Class Energy Engineering Experience and much more!

If you are excited to advance your career and join a team that is shaping the future of industrial energy solutions, we would love to hear from you!

Join EM3 LLC and be part of our mission to create a sustainable future by reducing the environmental impact of industrial manufacturing facilities. Apply now to embark on an exciting and rewarding career with us.

EM3 LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences. If you require accommodations during the recruitment process, please let us know.

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