Job Description

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.

DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Tennessee Donor Services Eye Bank.

Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor’s gift and share the importance of the gift of life.

We are committed to diversity, equity, and inclusion. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

Key responsibilities this position will perform include:

• Develops and implements efficient systems that provide DCIDS with access to hospital electronic medical records.
• Follows and documents established methodology for initiating EMR access systems.
• Provides support to end-users in the installation and configuration of EMR applications. Works with Hospital Development Coordinators to obtain access to hospital personnel who will participate in implementation of agreed upon systems.
• Works with internal/external IT colleagues and business units to endure timely delivery of high overall satisfaction.
• Organizes and tracks details of each electronic medical record access system.
• Maintains user access accounts, including additions, changes, and terminations in DCIDS’s EMR tracking system.
• Identifies quality improvement opportunities and facilitates improvements.
• Troubleshoots real time access problems.
• Creates professional materials pertinent to the process.
• Serves as the liaison between Clinical Services, Tissue Recovery Services, Bridge 2 Life Center, Quality, IT and Hospital Development for all hospital EMR related issues.
• Supports other DCIDS Department projects, as needed.
• Performs other related duties as assigned.

The ideal candidate will have:

• An associate’s degree in healthcare related field, business, or information technology
• 1 year of professional experience in IT support or healthcare informatics environment
• Proficiency in Microsoft office products and Electronic Signature Platforms
• Exceptional teamwork, communication, and conflict management skills.
• Valid Driver’s license with ability to pass MVR underwriting requirements

We offer a competitive compensation package including:

• Up to 176 hours of PTO your first year
• Up to 72 hours of Sick Time your first year
• Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
• 403(b) plan with matching contribution
• Company provided term life, AD&D, and long-term disability insurance
• Wellness Program
• Supplemental insurance benefits such as accident coverage and short-term disability
• Discounts on home/auto/renter/pet insurance
• Cell phone discounts through Verizon

**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**

You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position.

DCIDS is an EOE/AA employer – M/F/Vet/Disability.

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