Job Description

• As a requirement of this Federal contract position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C) , ECCO Select will not consider candidates for this position who do not meet the aforementioned conditions.
• Selected candidate will be subject to a Federal Background Investigation and must be able to obtain a Public Trust.

Job Summary:

The IT Project Manager provides oversight for productivity-focused projects and operational activities. This role involves guiding teams, ensuring alignment with organizational objectives, and collaborating across multiple stakeholders to advance key initiatives. The position focuses on optimizing work processes and supporting continuous improvements to maintain high standards of service and efficiency.

Job Responsibilities:

• Oversee resource assignments for contractor staff, monitoring workload distribution and availability.
• Produce weekly reports, presentations, and documentation to communicate project updates, milestones, and challenges.
• Assist in shaping product roadmaps by evaluating performance metrics, identifying process improvements, and exploring forward-looking opportunities.
• Coordinate with cross-functional teams to ensure tasks are completed and deliverables are submitted on schedule.
• Identify project or operational risks and contribute to developing mitigation strategies and contingency plans.
• Support operations management activities for cloud-based services, including email and e-archiving solutions.
• Facilitate operational support, incident resolution, and escalation processes to maintain high service availability.
• Perform service management activities by updating lifecycle processes, evaluating service metrics, and driving continuous service improvements.
• Provide guidance for messaging services and e-discovery procedures, maintaining documentation and standard operating procedures.
• Collaborate with technical teams to address architecture and design considerations, ensuring alignment with operational standards.
• Coordinate with security teams to implement or enhance platform security measures and support compliance audits.
• Engage with stakeholders to develop new or revised work instructions and standard operating procedures.
• Participate in roadmap planning by analyzing vendor releases and formulating strategies for product evaluations.
• Prepare periodic updates to knowledge management materials to maintain accurate and current support resources.
• Contribute to process reviews and improvement strategies by analyzing trends and participating in regular performance assessments.

Qualifications:

• As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C) , ECCO Select will not consider candidates for this position who do not meet the aforementioned conditions.
• Bachelor’s degree in a related field or a high school diploma (or equivalent) plus four additional years of relevant experience.
• Five years of relevant experience, with at least two years in a leadership or supervisory role.
• Proficiency in managing and administering Microsoft Office 365 services, including Teams and Exchange Online.
• Familiarity with e-archiving solutions and the ability to support e-discovery processes.
• Experience working with system administration and troubleshooting for email and collaboration platforms.
• Ability to coordinate Lotus Notes applications maintenance and participate in migration or integration efforts as needed.
• Demonstrated expertise in incident resolution, escalation procedures, and critical situation management.
• Strong understanding of security requirements related to messaging systems and experience implementing security enhancements.
• Skill in creating, updating, and reviewing operational documents, process workflows, and standard operating procedures.
• Excellent communication and collaboration skills to effectively interact with diverse teams and stakeholders.

Other:

• Will be subject to a Federal Background Investigation and must be able to obtain a Public Trust.

Physical Demands and Working Conditions:

Listed below are the physical or mental requirements necessary for the job's performance. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions:

• Prolonged periods of computer desk work.
• Dexterity of hands and fingers to operate a computer keyboard and other computer components.
• Speaking and hearing are sufficient to converse and understand conversations, both in-person, telephone, and virtual meetings.
• The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending.
• Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, and the ability to communicate with managers and co-workers.
• Mental aptitude to respond appropriately in high-pressure situations or deadline-driven environments.
• Maintain a professional emotional response when working with others.

This job description reflects management's overview of essential functions and

responsibilities. It is not intended to be all-inclusive of job duties that may be assigned.

ECCO Select’s Comprehensive Benefits:

• Life & Health (Medical/Dental/Vision)
• PTO + Paid Holidays
• 401(k) plan + company match
• Employee Assistance Program

Our Commitment

ECCO Select is committed to hiring and retaining a diverse workforce. ECCO Select’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category.

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