Job Description

Project Manager

**Fully onsite**

We are looking for a Project Manager who can ensure the successful delivery of projects that meet or exceed client expectations. The ideal candidate will excel in direct client management, both in-person and virtually, and proactively understand client-specific use cases and requirements. Technical background with experience managing software projects through an SDLC required

The Project Manager plays a pivotal role within our organization, responsible for ensuring the successful delivery of projects that meet or exceed client expectations. This role involves direct client management, both face-to-face and virtually, and requires a proactive approach to understanding client-specific use cases and requirements.

Responsibilities:

• Face-to-face and virtual client management for software implementations
• Manage and execute multiple simultaneous projects from initiation to closure
• Take ownership and be accountable for project outcomes, ensuring they align with client expectations and deliver tangible value
• Collaborate and work closely with clients to gain insights into their unique use cases and requirements, shaping the project’s objectives and scope.
• Gather effort estimates, prepare work breakdown structures, and define project schedules in a formal project plan
• Coordinate and track the internal progress of the project, ensuring milestones and deliverables are met in a timely manner
• Create and manage tickets for client-requested features, ensuring a clear understanding of user stories and business requirements
• Prioritize work to best meet deadlines and proactively optimize teams’ time and effort
• Identify, manage, and mitigate risks and issues, providing proactive communication to stakeholders and clients
• Develop and conduct presentations and demos, and other formal communications, to articulate project value and progress
• Drive the Change Management procedures for assigned projects
• Maintain Project Artifacts and implement versioning procedures throughout team
• Maintain effective communication channels with both internal and external stakeholders, ensuring transparency and alignment
• Provide escalation management by addressing and resolving client escalations efficiently, while maintaining client satisfaction
• Provide internal training and mentoring on Project Management best practices

Education, Experience and Skills Required:

• Bachelor’s degree and a minimum of 5 years of experience in Technical Project Management or the professional equivalent.
• 3-5 years of proven experience in a demanding project management role within the software technology and IT solutions arena
• Demonstrated ability to manage complex projects and multitask effectively
• Strong organizational and project management skills with demonstrated ability to prioritize and manage multiple small projects concurrently
• Experience facilitating communication across all areas of the organization
• Excellent written and verbal communication skills
• Strong interpersonal skills and professional attitude, with an ability to manage client relationships effectively
• Excellent presentation skills, with experience in developing and delivering formal communications
• Strong understanding of business needs
• Experience in risk management and escalation handling
• Proficiency in MS Office, specifically Excel, Word, Outlook and Project, SharePoint experience preferred
• Ability to create clear and concise user stories and business requirements
• Strong understanding of business needs
• Detail oriented and able to work well under pressure and meet deadlines
• Self-starter with good follow-through, able to take direction

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