Job Description

Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Data Center Site Lead to join our team and drive our relationships with hyperscale clients to new heights.

Lead Data Center Administrator:

The Lead data center administrator (DCA) will be responsible for ensuring all work being performed in the data center meets or exceeds best practices and client standards. Ensure the reliability and uptime of the environment is never at risk. The Lead DCA will have advance knowledge of hardware, network, storage, cabling, cooling and power distribution within the environment. The lead DCA will be responsible for the operations, maintenance, and monitoring of the data center and supporting infrastructure that includes and is not limited to servers, storage arrays, network switches and MOAs. Ensure the security of the data center that is not limited to escorting and supervision of anyone who is not a client employee.

The lead DCA will be responsible for monitoring the environment through vendor tools, secondary tools and addressing issues identified. Maintaining the health and wellbeing of all devices through the updates of any drivers, firmware and BIOS. Installation of devices are done with power load balancing, networking (zoning requirement) and storage capabilities.

The lead DCA will work across teams to support the installation and deployment of business-required systems (i.e. servers, network, storage arrays, etc.). Will make recommendation based on requirements and how to best manage devices in the data center.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Responsibilities:

• Day to day operations
• Supervise team and manage technician time.
• Help prepare quarterly budget.
• Provide support and resolution to technical issues relate to devices managed in the data center
• Create a schedule for managing and addressing the maintenance (break/fix) of devices in the data center
• Manage incident and service request to team
• Review SLA
• Review OLA
• Establish the KPIs and metrics and reporting to evidence a healthy and within specifications (SLAs) operational environment
• Capacity management - Planning and scaling of devices inside the data center
• Based on system being worked/managed
• Provide power needed
• Balancing of power
• Provide space needed
• Provide networking zoning/requirement availability
• Provide storage when needed
• Report on power in cabinet
• Report on power on the floor
• Report on RU availability i.e. decommissioning & open RU(s)
• Manage secure entry into data center
• Note SR/Incident/change
• Note reason
• Note functions
• Escort and perform oversite of CE/FE
• Manage inventory of assets in data center
• Capture the life cycle of the node i.e. inventory, pre-commission, retired
• Warranty versus maintenance coverage of node/device
• Decommissioning of hardware must be tracked and disposed of using approved policies
• Make sure PHI/HIPAA data is not compromised
• Manage CI entry and updates
• In CMDB
• In DCIM
• Manage receipt of equipment into data center
• Making sure the node is not damaged
• Moving from loading dock to storage room to data center
• Informing other groups of delivery
• Manage rack elevation
• Tracking location within the rack (DCIM/CMDB)
• RUs being occupied
• This includes devices that required power or not
• This includes any RU taken due to unique cabling or power needed
• Create and update internal policies to meet business demands and evolution
• Process are living documents and need to be updated as technology and environment evolves
• Change management
• Entering tasks into change tickets to reflect true effort required to complete change
• Entering hand offs between teams
• Communicating and documenting modification needed
• Manage monitoring and support of devices
• Using OEM tools
• Other monitoring tools i.e. solar winds, Nlyte, etc.
• Conduct research and remain current with the latest technologies and solutions in support of procurement efforts
• Work with vendor on installation of new technology so hardware architecture is understood
• Support quarterly disaster recovery testing
• Other relate duties

Requirements:

• B.S. or equivalent degree in technology field or comparable experience of 8+ years. Has the ability to work across teams. Strong technical skills with servers, networking and storage systems. Has the ability to learn or research new development and products to better manage the data center. Has the ability to understand goals so prioritization and execution of tasks meet expectations. Strong Team management and supervisor responsibility.
• Experience in managing teams across multiple sites.
• Strong technical knowledge of network, server, blade and PC operating systems
• Strong technical knowledge of VM systems and their architecture
• Strong knowledge of Hyper Convergent Infrastructure (HCI)
• Strong technical knowledge of current network hardware, protocols, and standards
• Proven experience in IT infrastructure planning and development
• Strong customer-service orientation
• Excellent understanding of the organization's goals and objectives
• Excellent written and oral communication skills
• Excellent listening and interpersonal skills
• Ability to communicate ideas in both technical and user-friendly language
• Ability to conduct research into application development issues and products
• Highly self-motivated and directed
• Keen attention to detail
• Able to prioritize and execute tasks in a high-pressure environment

Physical Requirements:

• Ability to lift and carry heavy equipment, up to 40lbs.
• Ability to climb ladders and multiple flights of stairs to access elevated equipment
• Ability to stand for long periods of time in various work environments
• Ability to bend, stoop, kneel, and reach for equipment related tasks
• Basic physical fitness to respond quickly to emergency situations and navigate areas quickly
• Ability to move quickly and efficiently withing various work environments to troubleshoot issues or respond to emergencies.
• Good hand-eye coordination and dexterity for working with small components and connectors
• Clear vision, with or without correction, to perform tasks requiring attention to detail and precision while wearing safety glasses
• Ability to differentiate between color-coded warning signs, labels, and cables
• Ability to work in environments with a wide variety temperature inside a facility
• Ability to work outdoors in various weather conditions, including extreme temperatures, rain, or snow
• Capability to work in environments with elevated noise levels while wearing hearing protection
• Possession of a valid driver's license for work-related travel, as required

If you are a motivated and results-driven individual with a passion for data center services and a knack for building strong client relationships, we want to hear from you. Join us in revolutionizing the data center industry and apply today!

Salute is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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