“Trulieve Grows One Patient at a Time”
If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve! If you have a desire to help others in need through your efforts, this may be the role for you!
At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn.
Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer.
Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need.
To learn more about our company, please visit our website;
Requisition ID: 11731
Remote Work Available: Yes
Lead Incident Manager
Location: Remote-United States
Department: IT Infrastructure
Reports to: IT Service Management (ITSM) Leader
FLSA Status: Exempt
Job Summary: The Lead Incident Manager (LIM) is at the forefront of managing critical outages and Severity 1 and 2 incidents that impact our business's Ecommerce, ERP (Enterprise Resource Planning), and all vital systems to ensure uninterrupted operations. The LIM is responsible for leading and facilitating the major incident process, and he/she acts as the single point of contact for all parties involved in the incident, including technical experts, vendors, customers, and leadership. The LIM coordinates the incident response, communication, escalation, resolution, and post-incident review activities to ensure that the incident is managed effectively and efficiently. As an integral member of the IT Service Management Team, this role is central to preserving the operational integrity of our company's critical systems and demands a professional with a keen sense of urgency, the ability to take control during outages, and drive towards swift resolution while keeping key stakeholders informed. The LIM will be instrumental in maintaining our company's reputation for reliability and customer satisfaction.
Key Responsibilities:
Expectations:
Qualifications:
Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position. This position will work an average of 40 hours per week and will be available “after hours” if an emergency situation should arise.
Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.
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