Job Description

Must Haves:

• 1+ years of call center support or digital chat support experience
• Google Chrome experience
• Ability to work remotely with access to strong, reliable high-speed internet
• Ability to navigate high-stress situations that include topics such as sexuality, gender identity, and suicidal ideation
• Excellent soft skills including empathy, active listening, stress management and emotional intelligence
• Private, quiet, dedicated work location

Plusses

• Crisis Intervention support or emergency dispatch experience
• Behavioral Health experience
• Telephonic or digital coaching

Day-to-Day

Insight Global is seeking fully remote crisis intervention specialists who can conduct life-saving support for LGBTQ+ youth with compassion and empathy. Crisis intervention specialists will handle high-stress situations that can range from sexuality, gender identity, and suicidal ideation via phone support or digital chat. Responsibilities include:

1. Building trust and creating a safe space for youth
2. Assisting with abuse reporting, protocol updates, training, and assigned administrative tasks
3. Meeting performance and service expectations, including productivity, performance, attendance, quality, and call center metrics

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