Job Description

Medical Secretary

Pride Health is hiring a Medical Secretary for one of its clients in Needham, Massachusetts.

This is a 3-month contract with a possible extension with competitive pay and benefits.

Location – Needham, Massachusetts (02494)

Length of assignment - 3 months (Possibility of Extension)

Pay range - $18 - $22 per hour.

Shift and Schedule - 8:30 am-5 pm, Monday - Friday.

Job Summary

The Medical Receptionist / Medical Secretary will be responsible for administration, scheduling appointments, insurance verifications, working the phones, and prior authorizations.

Job Duties

• Registers patients presenting for visits.
• Explain the registration process to patients and respond to patient questions.
• Processes patient co-payments, co-insurance, deductibles, and balances due.
• Safeguards cash, checks, and receipts and reconciles cash drawer at the end of each business day.
• Assists patients with Kiosk check-in as needed.
• Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results.
• Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounters.
• Counsel patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs), consents, and waivers.
• Monitors patient waiting areas for a smooth, efficient registration flow. Advises patients of potential delays and takes steps to ensure a pleasant patient experience.
• Completes registrations on inpatient units that may be missing information from their original registration.
• Responds to patient concerns and potential patient safety issues accordingly.
• Recognizes health conditions that are a possible risk to others and adheres to appropriate established procedures to help contain risk.
• Assures a neat, orderly registration desk and patient waiting area, securing all confidential patient information.

Requirements

• High School/GED
• Typically requires 1 year of experience in customer service or clerical/office experience, including answering phones and assisting customers.
• Prior experience in a business setting providing customer service, while simultaneously processing and verifying electronic demographic, financial, or other business-related information and data.
• COVID Vaccines + Booster and 2024-2025 flu vaccine required at time of submission (declinations not accepted).
• If a candidate does not have a current flu vaccine, we will accept an attestation stating they will receive it before starting.

Benefits

Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

Equal Opportunity Employer

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

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