Network Support Specialist Who is a Technical Whiz Job at Knight Office Solutions Inc, San Antonio, TX

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  • Knight Office Solutions Inc
  • San Antonio, TX

Job Description

and Requirements
  • Provide intermediate-level remote and onsite support for customer technical support requests while maintaining company culture and providing legendary customer service.
  • Achieve Networking Department goals for Customer Satisfaction and on time completion for projects and SLAs as defined by Service Level Objectives.
  • Follow operational policies, processes, and procedures as they pertain to the Department's and company vision.
  • Create, update, and maintain the completeness and currency of knowledgebases, site maps, network diagrams, and other client required SOP documentation, as required by management.
  • Degree in Computer Science, Information Technology, or related field.
  • 2 or more years of proven experience in network support or similar role.
  • Strong knowledge of network systems, protocols, infrastructure, and security
  • Current Network + or CCNA (required).
  • CCNP or CCIE are (preferred).

Why Work for Knight Office Solutions

  • Competitive salary, with experience.
  • Comprehensive health, dental, and vision insurance plans.
  • Voted as a Top Place to Work in San Antonio for ten straight years.
  • Schedule is Monday – Friday, 8:00 am – 5:00 pm.
  • Opportunities for professional growth and development.
  • Friendly and inclusive work environment that values teamwork and collaboration.

Join our dynamic team at KOS to make a significant impact on our customers' experiences through exceptional customer service. If you enjoy identifying solutions to resolve technical issues and are passionate about providing outstanding customer service, we would love to hear from you.

Apply today by submitting your resume, cover letter, and any relevant work examples demonstrating your expertise in technical support.

Knight Office Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

PI5851c113d04b-30492-35771080

Job Tags

Monday to Friday,

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