Job Description

Join our team at Maximus Global Services!

Maximus Global Services (MGS) ultimate mission is to "Set the standard through tailor service to every person, every day". MGS provides aviation services at various airports in the US: Miami, Fort Lauderdale, Orlando, Virginia, Atlanta, and Las Vegas.

MGS has an immediate opening for Passenger Service Agent.

MGS offers competitive salaries and comprehensive benefits including paid Holidays and Personal Time Off (PTO), Group Health Insurance including Medical, Dental and Vision, 401(k) and Referral Bonus.

Summary/Objective
Provide check-in services for passengers, ensuring that all security procedures are met. Exhibiting exceptional customer service and communication skills. Process passenger luggage and claims. Serve as gate agent for the outbound flight, including boarding of passengers,

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Working at the front counter assisting passengers with check-in. Using the airline system, issues tickets, create or change reservations and provides flight information. Will solve ticket-related travel problems.
2. Check-in the passenger baggage using the airline internal baggage system. Will provide assistance and handle baggage claims for inbound and outbound flights.
3. Review all necessary documentation to travel, following all regulations and security procedures, including company and government agencies regulations.

Competencies

1. Teamwork Orientation

1. Stress Management
2. Ethical Conduct
3. Good Communication
4. Customer/Client Focus

Required Education and Experience

1. High school diploma or GED.
2. Fluent in Spanish

Additional Eligibility Qualifications

1. Must exhibit exceptional customer service
2. As a condition of employment, employee must successfully complete a background investigation and drug test.
3. Must be able to read, write and speak English and Spanish.
4. Maintain a relationship with both employees and clients
5. Must possess effective interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner.
6. Must be able to read and understand all operating and airport procedures and instructions.
7. Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)

10:00 am - 6:00pm

Job Tags

Holiday work, Immediate start, Night shift,

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