Job Description

Entira Family Clinics provide comprehensive, patient-centered medical services, in family medicine clinics located in your neighborhood. As an independent organization of physicians, we are uniquely prepared to provide the highest quality of care and value for our patients and staff. Our 10 clinic locations are conveniently located in the Twin Cities. Our organization is built on the relationships we form. Our relationships with our patients, our employees and our community are at the center of everything we do.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

We are currently seeking a Patient Advocate/Clinic Care Coordinator to join our team. This full-time role will be located in our Highland clinic. This role is responsible for coordinating patient care.

Key Responsibilities:

• Enrolls patient in HCH and coordinates patient care.
• Use effective engagement strategies to build a trusting relationship with patients and families for ongoing partnership in their health care decisions.
• Use a variety of educational materials, self-management support techniques, and community resources to engage patients, increase their motivation to change, and support patients and families in establishing healthy lifestyle goals and implementing treatment plans to meet those goals.
• Develop a maintenance plan with patients to help them maintain a healthy lifestyle.
• Contacts patients frequently (according to protocol) and arranges appointments with primary care provider (PCP) and specialists as needed.
• Coordinates and facilitates communication between patient, families, primary care provider (PCP) and consulting specialists.
• Supports patients with treatment compliance.
• Assists patients when barriers to care arise.
• Collaborates with PCP on outcome assessment using care plans.
• Reviews caseload with PCP, focusing on patients not adequately improved within specified timeframe.
• Assists patients in scheduling appointments with other health care providers and coordinates with the referral coordinator.
• Documents all encounters in ECW according to Entira Family Clinics policies and procedures.
• Helps maintain registries as directed.
• Works with resources provided for care coordination and helps develop additional resources as needed.

Requirements:

• At least 1 year experience as Patient Advocate in a clinical setting.
• Associate degree or equivalent experience. CMA, MA, psychology, social work, health education or clinical background preferred.
• Ability to manage a project from start to finish.
• Ability to learn quality improvement principles/tools and methods.
• Demonstrated ability to effectively establish and maintain collaborative working relationships with peers and constituents at all levels of an organization.
• Knowledge of medical terminology.
• Good desktop tool usage including Word, Excel, PowerPoint, and EMR.
• Excellent communication skills, both verbal and written.
• Demonstrated analysis and problem-solving skills.

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