Job Description

Good first impressions are everything, and we're looking for someone to make one!

We are a busy aesthetic medical practice in Marin County looking for a Patient Care Coordinator to join our team.

Our practice's goal is to deliver an exceptional patient experience and we are looking for a coordinator who can provide an elite level of service to our patients and staff.

The ideal candidate has excellent communication, multi-tasking and customer service skills. Prior experience in a medical office or aesthetic practice preferred. This individual must be dependable, highly energetic, hard-working, professional, focused and very personable.

Our Medical Director is a Board-Certified Facial Plastic Surgeon. Services include Botox, Dermal Fillers, Laser Hair Removal, Fraxel Laser Resurfacing, CoolSculpting, EmSculpt, Ultherapy Skin Tightening, and IPL Photo-Rejuvenation.

Serving Marin for over 21 years, we are conveniently located in southern Marin County in a beautiful spa-like setting.

Primary Responsibilities:

• Welcome patients in a professional and graceful manner.
• Manage the patient experience at the clinic.
• Collect and enter patient information accurately and completely and make sure all necessary information is communicated to the team members and practitioners.
• Answer multiple phone lines and schedule patients for various appointments
• Collect fees associated with appointments and services offered
• Room Patients and manage patient flow
• Help with room turn-over and set up for Nurses and Doctor
• Promote skin care products and educate patients on home care programs
• Know and promote all brands in our offering including: Restylane, Juvederm, Botox, Coolsculpting, Fraxel and more.
• Participate in team meetings

Familiarity with a medical office environment a plus. Strong skills with windows-based computers as well as ability to operate basic office equipment are required. Exceptional communication skills, and telephone skills in particular, are absolutely required. Ability to work calmly and efficiently while handling multiple tasks. Candidate must also exhibit professional demeanor and genuine concern for patients’ welfare.

We are located in the North Bay, so please consider the commute before responding.

This is a full-time position.

We offer a competitive compensation package including medical, dental, 401k and company-sponsored benefits.

We are looking for a customer service super star, who is personable, energetic, hard-working and organized and who is willing to make a long-term commitment to the position. If you enjoy making a positive difference in a patient's life, we encourage you to join our amazing team in delivering exceptional service!

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Weekends as needed

Work setting:

• Clinic
• In-person

Experience:

• Customer Service Skills: 3+ years (Required)

Ability to Commute:

• Corte Madera, CA 94925 (Required)

Job Tags

Similar Jobs