Job Description

Vital Marketing is a dynamic and growing marketing agency specializing in serving legal and medical clients. L ocated in Sandy Springs, GA, we are currently seeking a qualified applicant to fill the position of Personal Injury Intake Specialist . The ideal candidate for this position has a strong work ethic, is a self-starter, shows initiative, and is comfortable working in a fast-paced, high-volume, and dynamic workplace.

Responsibilities include, but are not limited to:

• Answer incoming calls and emails from prospective clients in a professional and compassionate manner.
• Conduct thorough client intake interviews to gather necessary information about their personal injury cases.
• Review potential clients’ information and assess case viability.
• Document and enter detailed information into the case management system.
• Assist with case file management and follow up with clients as needed.
• Maintain a high level of confidentiality and sensitivity regarding client information.
• Provide superior customer service, addressing any client concerns or questions during the intake process.

Requirements:

• Experience in a personal injury law firm
• Strong time management skills required
• Must be able to multi-task and handle tasks quickly and tactfully with all levels of Firm personnel and the public
• Excellent organizational skills
• Strong client service skills
• Excellent communication skills, both verbal and written
• Positive, enthusiastic attitude and professional
• Detail-oriented and able to manage sensitive client information.
• Data entry proficiency and computer skills (Word, Excel, Adobe etc.)
• Ability to keep case notes current and documented appropriately
• Ability to follow directions and use initiative to complete tasks
• Team player
• Previous personal injury law experience is required
• Bilingual (Spanish) is a plus.

Why Work With Us:

• Competitive salary and benefits package.
• Opportunity to work with a supportive and professional team.
• Career development opportunities and room for growth.
• Positive and inclusive work environment.

Work Environment and Sponsorship Notice:

This position is fully on-site at our office location. Remote or hybrid work options are not available for this role. Candidates must be able to commute to the office daily.

We are unable to provide visa sponsorship at this time. Applicants must have valid work authorization and the legal right to work in the United States without the need for current or future visa sponsorship.

Job Tags

Similar Jobs