Job Description

Stites & Harbison, PLLC, a full-service law firm, is seeking a Receptionist to provide exceptional client service and administrative support in a professional and collaborative environment. As the first point of contact for our Lexington office, this in-person role is essential in ensuring our clients and visitors have a welcoming and seamless experience.

KEY RESPONSIBILITIES:

• Client and Visitor Experience: Greet clients, visitors, and staff warmly and professionally. Notify attorneys and staff of client arrivals and assist with directions to conference rooms or other areas. Maintain a polished and organized lobby area.
• Phone and Communication Support: Answer and direct incoming calls promptly and courteously. Provide callers with accurate information or connect them to the appropriate team member.
• Meeting and Event Coordination: Manage the conference room schedule and coordinate setups and cleanups with hospitality staff. Coordinate office hoteling, visiting attorney accommodations, and client logistics. Handle catering arrangements and distribute lunch orders for meetings. Partner with vendors and caterers for special functions and events.
• Administrative and Operational Tasks: Handle parking validations and process overnight deliveries. Sign for incoming packages and notify recipients. Submit expense reports via Chrome River and maintain compliance with firm policies. Monitor floral deliveries to ensure appropriate and appealing arrangements. Notify building management of maintenance issues and handle temperature adjustments or other requests.
• Additional Duties: Assist attorneys, staff, and clients with miscellaneous requests and resolve concerns proactively. Perform other duties as assigned to support office operations.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Associate’s degree (or equivalent of 64 hours) preferred; High School diploma or GED required.
• Minimum of 1 year of experience in a professional office or customer-facing role is strongly preferred.

SKILLS AND COMPETENCIES:

• Strong interpersonal and verbal communication skills with the ability to project a professional image.
• Demonstrated ability to build and maintain positive working relationships with colleagues and clients.
• Exceptional organizational skills and attention to detail in a fast-paced environment.
• Proficiency in Microsoft Office Suite and familiarity with general office procedures.
• Reliable attendance and punctuality are essential for this role.
• Ability to maintain confidentiality and handle sensitive matters with discretion.
• Experience operating a multi-line phone system (preferred but not required).

At Stites & Harbison, PLLC, we value a culture of collaboration, respect, and excellence. This role offers an opportunity to contribute to the success of a prestigious law firm while building meaningful relationships with our team and clients.

If you’re enthusiastic about creating a positive and professional experience for clients and visitors, we’d love to hear from you!

Interested candidates should submit a resume and cover letter to Amy Newton (anewton@stites.com) with the subject line “Receptionist Application.” Please include a brief statement of your relevant experience and why you are excited to join our team. No phone calls, please.

Stites & Harbison is proud to be recognized as one of the Top 20 “Best Places to Work in Kentucky” for 2024 in the medium company category. The firm earned this recognition 18 times, with 10 appearances in the Top 10.

Stites & Harbison is committed to creating a diverse and inclusive workplace. We encourage applicants from all backgrounds, including cultures, races, colors, religions, sexes, national or regional origins, ages, disability statuses, sexual orientations, gender identities, military statuses, and other statuses protected by law. We are an Equal Opportunity Employer and offer a competitive salary and benefits package.

Notice to Recruiters and Search Firms: Stites & Harbison will only accept submissions from recruiters with whom we have a current signed fee agreement.

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