Job Description

Role Overview:

We are seeking a dedicated and experienced Sales Advisor to join our Michigan Avenue, Chicago team. In this role, you will provide exceptional service, foster client relationships, and contribute to the success of our brand. As a brand ambassador, you will embody IPPOLITA's values and commitment to excellence, helping clients discover the beauty and individuality of our collections.

PRIMARY JOB RESPONSIBILITIES:

• Achieve weekly, monthly and quarterly sales targets.
• Develop a strong knowledge of the IPPOLITA brand and product including brand history, products, materials, and construction.
• Professionally educate and style customers
• Provide exceptional service during all interactions: face-to-face, telephone, web chat, email.
• Capture, update and maintain complete client profiles with the use of clientele tools.
• Cultivate, maintain and grow client book of IPPOLITA clients.
• Maintain visual merchandising standards in accordance with monthly VM guides, including floor resets.
• Participate in regular inventory counts.
• Support in opening and closing of the boutique & recapping business daily

SKILLS, EXPERIENCE AND OTHER REQUIREMENTS

• Excellent communication skills both in-person and electronically
• Exceptional organizational skills and attention to detail
• Detail-oriented, organized, and able to multi-task.
• Pro-active, flexible, and able to adapt/pivot in a fast-paced environment.
• Strong interpersonal skills and a genuine enthusiasm for working with colleagues and clients from diverse backgrounds and experiences
• Minimum of two years’ experience in the luxury sales industry
• Ability to learn new systems quickly including phone, inventory management system, POS system.
• Proficient in speaking, reading and writing in English. Additional languages a plus.
• Able to work varied and irregular hours/days including early mornings, late evenings, weekends (Saturdays required), and holidays.
• Able to stand for extended periods of time, walk up and down stairs several times a day, move and handle merchandise/fixtures within boxes weighing up to 30 lbs.
• Warm, welcoming personality and a passion for people/relationships
• Past jewelry experience is a plus but not required.

ADDITIONAL BENEFITS

• In addition to the benefits listed (medical, dental, vision, 401K) we also offer:
• Company paid life insurance and long-term disability
• Voluntary Flexible Spending Account, Short-Term Disability
• Employee product discount

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