Le Labo fragrances was born in Grasse (France), raised in New York (USA) and offers artisanal genderless scented creations (fine perfumery, home fragrance as well as formulas for body, hair, and face). Le Labo stands for "the lab" in French: Each of our boutique’s function like an open laboratory designed as an entertainment park for the senses where people can take the time to smell and touch raw ingredients to awaken their olfactory system and trigger emotions. We freshly hand-blend our fragrances on site, to the order and each label is personalized with the date and place of the formulation as well as a message chosen by our client. Creating soulful Beauty with Care through our craft of slow perfumery is the heartbeat of our company. We work with a community of craftspeople who shape our world: the flower harvesters, the local family farms, the candle hand-pourers, the reclaimed wood artisans, the lab technicians etc.
Joining Le Labo means joining a scented Revolution initiated more than 15 years ago as the antidote to mainstream fragrances and conventional marketing approaches. Being able to nurture our "small" roots and artisanal ethos while scaling our actions to become "big" and reach more people is our current balancing act for which we need support. Check out our manifesto online if you are intrigued, and please only engage if you truly connect with it.
JOB SUMMARY
The E-Store Supervisor will pla y a crucial role in the day-to-day operations of the Hub E-Store Region. This position encompasses a wide range of responsibilities, including purchase order submission, inventory management, online order fulfillment, and collaboration with the Concierge team for special requests and orders. The E-Store Supervisor will be stationed within the boutique, and report to the North America Estore Assistant Manager based in NYC.
We are seeking an individual who can ensure accurate and timely order fulfillment, oversee inventory management, and foster effective communication within the team and with other departments.
OVERVIEW OF PRIMARY RESPONSIBILITIES:
Fulfillment & Dispatch Goals (80%)
• Efficiently manage a high volume workload to meet order processing targets and expectations.
• Process orders received through the ecommerce platform.
• Pick, prepare, and pack orders according to Le Labo's packaging standards.
• Consistently meet business targets and exceed customer order expectations.
• Effectively manage and resolve any errors or discrepancies in order fulfillment.
• Ensure all orders are dispatched within 2 business days upon receipt.
• Coordinate timely pickup of packages by shipping carriers such as UPS, USPS, and FedEx.
• Submit shipment manifests and maintain an accurate log of daily shipments.
• Develop and maintain strong relationships with delivery service representatives, communicating opportunities and successes
• Work closely with the Concierge team to address special requests, manage special orders, and maintain a returns log.
Supervisory Responsibilities Goals (15%) :
• Demonstrate strong written and verbal communication skills.
• Manage the workflow of all employees and delegate tasks effectively.
• Supervise and lead a team of 1-3 employees on a daily basis.
• Develop and Coach Souls throughout the year to exceed Performance Development Plan
• Train temporary personnel to develop product and process knowledge.
• Ensure daily goals, deadlines, and performance standards are met.
• Ensure effective and timely communication with team members on a daily basis.
• Foster cross-functional collaboration with partner stores and teams.
Inventory Management/Safety Goals (5%) :
• Collaborate with the NY Warehouse and Ecommerce Operations to address urgent inventory needs and facilitate transfers.
• Submit purchase orders in accordance with the business requirements.
• Receive goods and verify quantities against records.
• Maintain daily organization of stock and monitor supply levels.
• Conduct monthly cycle counts and assist with end-of-year inventory.
• Reconcile inventory discrepancies.
• Maintain an organized and safe work environment in the Ecom stockroom.
The anticipated base salary range for this position is $55,640 to $82,680 . Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results.
In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company.
CHAMPION AND STEWARD Le Labo VALUES
- Commit to broader responsibility & accountability for sustainability, diversity & inclusion while staying true to the Le Labo mission
- Demonstrate kindness and respect, empathy, inclusion, and humility, and ensure these are at the core of all interactions
- Embody the values of the manifesto through our actions, and drive accountability for contributing to the growing internal culture of Le Labo
- Create value and positive impact across all elements of our Brand, operations, teams, partners, and the broader world
- Exude passion for Le Labo and deeply appreciate, understand the Brand DNA
QUALIFICATIONS & SKILLS
· Excellent organizational skills and the ability to multitask effectively.
· Proficient in time management and prioritization of work assignments.
· Capable of working independently in a high-paced work environment.
· Strong attention to detail and problem-solving abilities.
· Passionate about providing an exemplary customer experience.
· Proficiency with Mac Applications and Microsoft Suite.
· Experience with e-commerce shipping software is a plus.
· Ability to maintain a consistent teamwork mentality throughout all tasks and interactions.
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