Job Description

The Tortorella Group seeks a highly organized, enthusiastic, and entrepreneurial Senior Account Manager to join our growing team. In this role, you will be building on Tortorella's foundation of concierge swimming pool service to deliver impeccable customer experiences and measurable growth. Working collaboratively across multiple divisions and our field team, the right candidate is a highly organized and confident self-starter with demonstrated sales and service abilities, best-in-class communication skills, and a collaborative team approach. 

In this role, you will have responsibility for some of Tortorella’s most distinguished client relationships. Your quiver of resources includes your colleagues who bring literal centuries of industry experience, best-in-class communication tools, and an unsurpassed 40+ year reputation. 

Passionate professionals with swimming pool experience are preferred, but quick studies who understand the trades should absolutely apply. 

Reporting to the Director of Business Development, be prepared to have immediate impact in preparation for the 2025 season. 

About the Tortorella Group :

Founded in 1981, The Tortorella Group is Long Island’s premier swimming pool engineering, design, construction, and service company. Between New York City and Montauk, we serve the world's most elaborate swimming pools and have been recognized as a Top 50 Pool Builder by Pool and Spa Magazine since 2005. Our growing multi-divisional organization believes in family, health, integrity, communication, and education – and we are committed to embracing these values as we serve our customers, employees, suppliers, and communities. 

The ideal candidate will independently: 

• Plan 3, 6, and 12 months ahead with customer service, retention, and revenue growth of your territory in mind. 
• Build and nurture lasting customer relationships while identifying opportunities to exceed expectations. 
• Collaborate effectively with our Service Manager and field technicians to uphold Tortorella’s service standard. 
• Proactively identify repair and maintenance opportunities to ensure clients have an impeccable summer and winter season. 
• Negotiate contracts while defending our industry-leading renewal rates. 
• Prepare estimates for repair work, upgrades, and third-party services. Coordinate the timing and delivery of the work when relevant while ensuring quality control is also performed. 
• Drive continuous improvement of the team by sharing your knowledge of sales and account management.
• Work with the finance/accounting team to ensure prompt payment and/or effectively manage receivables in their territory. 
• Report on key performance indicators (KPIs) that prove your effectiveness and impact. 

Other Qualifications:   

• Proven, hands-on work experience in sales, account management, or customer service. Preferably in the swimming pool industry. 
• Exceptional organizational and communication skills. 
• Bachelors or certificate, Preferred.
• Proficiency in Microsoft Office and Windows, ability to type 40+ wpm 

Schedule :

• Full Time and Year Round
• Monday through Friday/ Saturdays (In Season)
• Overtime available 

Benefits :

• Health Insurance 
• 401k and matching 
• Flexible spending account 
• Dental insurance 
• Vision insurance 

Perks : 

• Weekly paychecks 
• Employee referral program 
• Paid time off 

Apply today on our website at  or by emailing recruiting@tortorella.com or calling us at 631-728-8000 and ask for Recruiting. 

Check out our other opportunities:  

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk and hear. The employee is occasionally required to stand; walk; reach with hands and arms. The employee is rarely required to stoop, kneel, crouch, or crawl.

The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

EEOC

Tortorella is an Equal Opportunity Employer. All aspects of consideration for employment and employment with the Company are governed on the bases of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

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