Job Description

Our Story

Introduced in 2006, Madewell is a premium denim brand for men and women. Beautiful construction, the world’s finest fabrics and an original approach to design—we don’t spare any details. No one makes denim like we do, but we don’t stop there. The perfect tee, the most versatile shoe, an essential leather bag—if it came from us, it’s made well.

Beyond our impeccably designed products, we're committed to making a difference. At Madewell we believe in being better when it comes to sustainability. We’re committed to exploring new ways to protect our planet and its people—and that means thinking about how our clothes are made from start to finish. Our story is just unfolding and there’s so much more to come. Join us at Madewell.

Our dedication to Social Impact & Belonging and Sustainability has been celebrated with industry recognition, reflecting our commitment to fostering an inclusive and sustainable workplace.

Role and Purpose:

Senior Director of Digital Marketing

We are seeking an experienced Senior Director of Digital Marketing to join the Madewell brand. In this role, you will oversee the strategic direction of our digital marketing touchpoints that include Email, SMS, Direct Mail, Paid Social, Paid Seach and Affiliate. You will own and deliver a comprehensive retention strategy across all touchpoints of the customer lifecycle and define segmentation and personalization practices and build out highly personalized campaigns. In performance marketing, you will own the channel strategy and develop a testing roadmap to understand the most incremental ways of allocating performance marketing budgets leveraging multiple data sources to make business decisions. You will develop relationships with internal and external partners and agencies and ensure they have clear direction in the strategy for the business.

Key Responsibilities

Performance Marketing Strategy:

• Lead and manage the strategy, development, and execution of performance marketing campaigns across paid search, paid social, affiliate and other digital channels
• Develop test and learn roadmap across performance channels and see through execution and analysis in partnership with agency, platforms and data teams.
• Analyze and triangulate channel trends and channel impacts by looking at multiple forms of data outputs such as Google Analytics, MMM models and platform data to understand marketing effectiveness and optimize budgets accordingly.
• Develop and deliver a strategy that focuses on incremental omni demand and profitable customer acquisition.
• Build bottoms up marketing budgets and financial goals to align with planning and KPIs to drive the business and callout risks/opportunities
• Develop and manage budgets for all marketing channels

Retention Strategy:

• Develop and execute a comprehensive retention strategy through segmentation and personalization to increase engagement across our owned channels and reduce churn within the eCommerce business.
• Oversee the development of customer journey frameworks that engage customers across their lifecycle, including acquisition, onboarding, reactivation, and win-back strategies.
• Lead direct mail initiatives for the brand to re-engage lapsed customers and prospect new customers.
• Develop email calendar in partnership with team to align with merchandising and brand priorities. Develop segmentation strategies to deliver optimal $/circ per campaign.
• Manage relationships with third party partners such as ESP, Trigger email and Direct Mail vendors
• Partner and influence the loyalty and rewards program and develop new ways to drive engagement and frequency to meet retention business goals.
• Delve into customer data and understand how to leverage data to develop communication strategies.

Team Leadership & Cross-Functional Collaboration:

• Lead, develop, and mentor a high-performing retention and performance marketing team

Qualifications

• 10+ years of experience in digital marketing with at least 5 years in performance marketing roles
• Proven track record developing and managing successful loyalty programs in retail environments
• Strong analytical skills with experience using data to drive marketing decisions
• Experience with MMM or attribution models and how to read and react to results
• Experience managing significant marketing budgets and demonstrating positive and profitable return
• Knowledge of marketing automation, CRM platforms, and loyalty program technologies
• Excellent leadership skills with experience managing and developing high-performing teams
• Outstanding communication and interpersonal skills
• Bachelor's degree in Marketing, Business, or related field

We welcome you to apply, even if you don't check all the boxes. Our passion is scouting life-long learners who are driven by curiosity, and who feel connected to our brands and share our desire to make an impact. We’re always seeking bright new talent who leverage their unique experiences to discover, grow and evolve with our teams.

Benefits + Perks

• Health & Well-being - Eligible associates and family members receive medical, dental, prescription and vision insurance, family planning (fertility, adoption & surrogacy support), fitness discounts, medical travel and more.
• Associate Discount - We love our products just as much as you do! That’s why we offer a great associate discount across all of our brands (J.Crew, J.Crew Factory, and Madewell).
• Flex Fridays - In addition to our hybrid work model, we also close our office at 1:00 PM every Friday year-round.
• Community Impact - We support the communities where we live and work through our philanthropic efforts and the J.Crew Cares Program.
• Winter Break - In addition to our PTO package, J.Crew Group offers a winter break at the end of December to eligible full-time associates at the Home Office to provide time to refresh and recharge.

Note: Availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.

At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.

One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.

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