Job Description

Automotive Service Writer

In need of a candidate with a positive and dependable attitude, will be responsible for handling customer sales, making recommendations to customers, creating invoices, and ordering parts. 

Pay is based on experience.

Company Description:

Full service automotive repair facility - specializing in transmission service and repair.

Work Hours M-F 8:00 Am - 5:00 pm  

Duties & Responsibilities:

• Meet and Greet customers and determine their needs for repair and/or service of their vehicle issues. Increase customer satisfaction by building customer relations. Maintain the company's standards for ethical business practices, professional image, orderliness
• First point of contact for customers on the phone and in the store
• Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency
• Monitor the progress of each vehicle throughout the day. Keep customer informed on completion times, service expenses, and possible changes
• Increase profitability by maximizing sales
• Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle
• Perform vehicle walk around and documentation of customer concerns to enable the technician to properly diagnose and service the vehicle
• Prioritize required services and be prepared provide options upon request
• Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
• Service Advisors remain involved with the delivery of the vehicle to customer upon completion to assure all customer concerns can be addressed
• Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.

Requirements:

• Outgoing personality with expertise at developing relationships (i.e., a “people person")
• Valid driver's license 
• Ability to read, write and speak English fluently (Bilingual English/Spanish plus)
• Ability to concentrate and accomplish tasks despite interruptions *Multitasking skills
• Prior experience working with customers and providing an exceptional experience
• Sales including inside sales, outside sales, or retail sales is a plus
• Basic MS Office knowledge; computer software and internet proficiency

Application Details:

• Please do not call the office regarding the position, we will review resumes and reach out for interviews.
• Respond here or email your resume to winnetkatransmissions@gmail.com

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