Job Description

Job Title : ServiceNow Developer
Location: Miami, FL ( Hybrid )
Duration/Term: Long Term Contract Job Description

We are seeking an experienced Senior ServiceNow Administrator/Developer to manage, develop, and support ServiceNow platform activities, ensuring seamless integration, workflow automation, and issue resolution for large-scale customer instances. The ideal candidate should have extensive experience in ITSM Pro modules, ServiceNow scripting, and ITOM/CMDB modules to lead platform initiatives, optimize configurations, and provide excellent customer support.

Key Responsibilities

• Platform Administration & Monitoring: Oversee daily L3 activities, perform platform monitoring, and ensure smooth system operations.
• Workflow Development & Integration: Develop and manage workflows, implement integrations, and oversee version upgrades.
• Scripting & Automation: Utilize ServiceNow scripting to enhance custom UI, business rules, and automation.
• System Configuration & Troubleshooting: Proficiently handle system configurations, catalog item creation, and troubleshoot workflows.
• ITOM & CMDB Configuration: Design, configure, and manage ITOM and CMDB modules, including Discovery, Service Mapping, Event Management, and Configuration Management.
• Customer Interaction & Support: Directly manage customer communication, provide support during US work hours, and resolve escalations.
• Process Improvement & Team Collaboration: Lead Service Improvement Plans, contribute to proposals, and support knowledge sharing by updating knowledge bases and training team members.

Qualifications

• Experience:
  • 8-12 years in ServiceNow Administration.
  • 3-6 years in ServiceNow development with experience managing large customer instances.
• Technical Expertise:
  • Proficient in JavaScript, PowerShell, API connectors, and web services.
  • Hands-on experience with ITSM Pro modules, virtual chat agent, service portals, custom tables, and system configurations.
• ServiceNow Knowledge:
  • Extensive understanding of ITIL processes and license management on SNOW.
  • Experience customizing workflows, Flow Designer, business rules, and UI policies.
  • Familiarity with platform migration and ITOM/CMDB data management.
• Soft Skills:
  • Strong communication skills in English, team management, and customer support abilities.

Key Skills: ServiceNow administration, ITSM Pro, ITOM/CMDB, JavaScript, PowerShell, workflow automation, customer support, API integration, ITIL processes, team management.

VDart Group , a global leader in technology, product, and talent management, empowers businesses with comprehensive solutions through our four distinct, industry-leading business units With a diverse team of over 4,000 professionals across 13 countries, we deliver strong results across various industries, including Fortune 500 companies

Committed to "People, Purpose, Planet," we prioritize social responsibility and sustainability, as evidenced by our EcoVadis Bronze Medal Certification and participation in the UN Global Compact

Our dedication to delivering strong results has earned us recognition as a trusted advisor for businesses seeking to drive innovation and growth, including many Fortune 500 companies

Join our network! Partner with VDart Group to leverage our global network, industry expertise, and proven track record with a diverse clientele

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

• Dice Id: 10330808A
• Position Id: 8465728

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