Job Description

The Peninsula Chicago is seeking a Director to join our Spa team to achieve the company's objectives and create a memorable guest experience.

• Be a part of a Five Star Five Diamond luxury brand
• Work with a busy, fast paced environment
• Exceptional health benefits package and 401(k) with company match

Key Accountabilities:

• Manages spa retail operations and personnel. Ensures retail operations adhere to business plan objectives. Reviews and approves purchase planners, pricing recommendations and inventory tracking.
• Responsible for managing and ensuring cleanliness of spa facilities. Ensures completion of daily checklists and hourly walkthroughs.
• Delegates and supervises the completion of all maintenance improvements and member requests.
• Recommends improved cleaning products or cleaning methods toward optimal levels of sanitation and cleanliness. 
• Monitors the operation of the mechanical, electrical and heating facilities through routine preventative maintenance and repairs and follows proper notification procedures in the event of equipment failure. 
• Completes proper inventory system for spa services and products. 
• Trains, supervises, and schedules associates to ensure continuous coverage and efficient service delivery.

General Requirements:

• Must have at least 5 years of managerial experience in a similar role in a luxury property.
• Knowledge of PMS/Opera and some knowledge in rooms department preferred
• Ability to deal with a high level of work demand and pressure, individual must have great organization skills.
• Excellent command of written and spoken English

Benefits We Offer:

• 10 vacation days per year
• 9 paid holiday days per year
• 5 Chicago Paid Sick Leave days per year
• 5 Chicago Paid Leave days per year
• Complimentary employee meals
• Discounted parking
• Discounted and complimentary room nights at The Peninsula Hotels
• 50% restaurant discount
• 50% discount on spa services
• 25% discount on spa retail
• 80% company-paid medical, dental, and vision coverage
• Complimentary life insurance
• Complimentary long-term disability
• Retirement plan with 5% company match

We are delighted to receive your resume for further consideration. As we anticipate a large number of applications, we look forward to connecting with candidates that meet our various role qualifications. To be considered for the position, you must have work authorization in the United States. The salary range for this role is $83-90k/yr.

About The Peninsula Chicago

Set along the famed Magnificent Mile section of Michigan Avenue, The Peninsula Chicago offers spectacular views over Lake Michigan and the glittering city skyline. Proud of its tradition of Midwestern hospitality, the hotel is considered the top choice for everything from accommodation to celebrations and corporate events in the city.

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