Job Description

Job Summary:

The Clinical & Revenue Cycle IT (CRC) Division of Health Information Technology & Services (HITS) Department of Michigan Medicine (MM) seeks an experienced Senior Epic Application Coordinator to work with our MiChart (Epic) Unified Clinical Communications and Devices team (M-UCCD) . The CRC Division is responsible for more than 350 clinical and revenue cycle applications which clinicians, staff and patients rely upon daily. This position is to support all aspects of the Clinical Documentation and Obstetric application for MM instance of Epic.

Division Overview

The HITS Clinical & Revenue Cycle IT (CRC) division is responsible for more than 350 clinical and revenue cycle applications that clinicians, staff, and patients rely upon every day. The CRC team has subdivisions that support inpatient, ambulatory, departmental, and revenue cycle areas across Michigan Medicine (MM). CRC also oversees many of the major IT platforms and applications such as the electronic health record, virtual care, pharmacy, radiology, radiation oncology, registration, document management, billing, and much more. The CRC team is highly relied upon across the healthcare system and collaborates with operational partners to provide excellent service to the MM staff. Staff within CRC often interact with customers on a regular basis by implementing and configuring workflows, enhancements, optimizations, and new modules or software while also ensuring adequate change control and testing processes occur. Team members work on a vast array of projects that propel MM into the future.

Responsibilities:

The Senior Epic UCCD Business Systems Analyst will need to be proficient with EPIC configuration and be certified or proficient in one of the Clinical Applications.

Necessary skills and qualities for successful Senior Business Systems Analyst include:

• Under supervision, is responsible for the planning, design, development, implementation, maintenance, and evaluation of clinical system(s) to support communications and patient care delivery.
• Significant experience with leading meetings, prioritizing, resolving conflicts, maintaining issues lists, and managing a project plan.
• Performs in-depth analysis of department and end user business needs, documentation of requirements, and translation of requirements into proper system specifications.
• The ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built.
• Familiarity with HIPAA, and privacy rules as they relate to user data integrity. Develop solutions for Data Requests based on new regulatory requirements, operational improvement efforts.
• Effectively collaborates with nurses, physicians, and other clinician users to ensure enterprise, organization and project goals are met.
• Strong communication and follow-up skills.
• Participates in all activities with interrelated teams including project management, testing, support, training, technical, and interface teams. Under supervision, participates in system upgrades. Serves as a liaison to the vendor.
• Manages and prioritizes requests for customer support, prepares, and maintains documentation in compliance with HITS tools and defined processes.
• Mentors less experienced Business Systems Analyst.
• Competent to work at the highest technical level for most aspects of the clinical systems but also considers the business implications of the application of technology to the current and future business environment.
• Employees in this classification typically analyze, compare and evaluate various courses of action and have the authority to make independent decisions on matters of significance, free from immediate direction, within the scope of their responsibilities.
• Primary activities and decision-making authority are predominantly performed independently affecting business operations to a substantial degree.
• Capable of working remotely.
• Participate in on-call including off hours and weekend rotation.

Required Qualifications:

• Bachelor's degree or equivalent combination of education and experience
• 5+ years of IT related experience

Desired Qualifications:

• Epic Certification or Proficiency in a clinical application
• Bachelor's degree or better in a medical discipline or other IT related specialty
• Ability to work collaboratively with teams of all sizes
• Ability to multitask complex work assignments

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

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