Job Description

Scope of Position

The Barista is responsible for ensuring guest satisfaction by mixing and serving beverages for guests and filling orders. He/she will provide guests with efficient, accurate and courteous service according to Caribe Royale Orlando Hotel standards.

Position Requirements

• Professional demeanor appropriate for a luxury environment.
• Able to handle a multitude of tasks in an intense, ever-changing environment.
• Demonstrated ability to implement standards/procedures and sequence of service consistently.
• Previous café experience preferred.
• Must be able to work flexible schedules including nights, weekends, and holidays.

Responsibilities

• Prepare beverages to customer specifications.
• Make appropriate suggestions of food and beverages (utilize suggestive selling and up-selling technique).
• Offer customer demonstrations and samples using brewing equipment.
• Maintain clean and organized workspace.
• Follow health, safety and sanitation guidelines for all products.
• Follow store policy and procedures for operational flow at each station.
• Follow standards for merchandising, stocking, rotating and storing products.
• Follow cash handling procedures and cash register policies.
• Contribute to store goals for increasing sales and improving profits.
• Any other reasonable duties as required by management.

Education

• High school diploma or GED

Skills and Abilities

• Ability to communicate in the English language. Second language is a plus.
• Ability to work flexible schedules including holidays and weekends.
• Knowledge of proper chemical handling, cleaning techniques and use of equipment, machinery.

Physical Requirements

• Able to work in a fast-paced environment.

• Must be able to work in a fast-paced environment, be physically fit in order to lift, pull and push items up to 50 pounds.

• Requires standing/walking/reaching and bending throughout shift.

I acknowledge that I have reviewed the Barista job description. This is a summary of the main responsibilities for this position. Business demands dictate work hours and schedules. Attendance and timeliness are a requirement of this position. Management retains the discretion to add or change the duties of this position at any time, in order to meet our guests' needs. I understand that I must also adhere to the property service standards, as well as grooming and uniform standards specific to this position, always maintaining a neat and clean appearance. I will also adhere to any OSHA (safety) practices and wear any assigned PPE (personal protective equipment) as needed.

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