Job Description

Job Responsibilities:

Position Summary: Responsible for the day-to-day operations of the ED2Recovery program. This includes peer specialist services being provided through Aurora, Ascension, and Froedtert hospitals as well as other community-based locations. The Supervisor is required to be a Certified Peer Specialist and is responsible for supervising staff, ensuring the programs are in full compliance with all contract requirements, collaborating with funding sources, and ensuring quality services are being provided to the people being served.

Essential Functions:

• Embraces and role models recovery during all interactions with staff and the people being served.
• Monitor all contract requirements for Ed2Recovery services (i.e. supervision, Redcap and AWARDS documentation, GPRA reporting, monthly hospital reports for Ascension).
• Hires, orients, and trains all new staff; facilitates administrative staff meetings.
• Facilitates monthly SPAC meetings, records minutes, and sends minutes to Wisconsin Voices for Recovery.
• Maintains the ED2Recovery spreadsheet that accounts for intakes, discharges, and program declines.
• Provides 1:1 supervision weekly to each Peer Specialist.
• Attends clinical staff meetings as needed and closely communicates with Clinician/Director to monitor the needs of individuals who are considered high risk and in need of additional support.
• Processes new referrals and completes case assignments to peers as needed.
• Meets regularly with funding sources and hospital staff as well as Wisconsin Voices for Recovery team members.
• Presents on the topic of peer support and/or recovery via informational sessions or meetings with contract partners and other community-based organizations.
• Completes annual staff evaluations in a timely manner.
• Ensures that all paperwork is completed in a timely manner.
• Closely monitors staff weekly service hours via utilization of AWARDS reports.
• Acts as a liaison between program staff and provider networks.
• Fulfills terms of contract and responds to all issues regarding program service provision.
• Attends Monthly/Quarterly provider meetings and all other trainings as required.
• Responsible for monthly reports, data collection, and other contract requirements.
• Ensures that appropriate disciplinary actions are taken as outlined in agency’s policy and procedure manual.
• Assists with the completion of any required annual program evaluations.
• Responsible for CRC and Agency Demographic Report (compiling information to complete monthly admissions and discharges, appropriate QA of the information and timely submission).
• May provide direct services based on coverage and program needs.

Other Duties and Responsibilities:

• Other job-related duties as may be necessary to carry out the responsibilities of the position.

Job Qualifications:

Knowledge, Skills, and Abilities:

• Must be a Certified Peer Specialist with a minimum of two years of experience as a Peer Specialist.
• One year of leadership experience preferred.
• In addition, must have substance, mental health, and co-occurring knowledge and skills with the ability to clearly communicate these to others
• Knowledge of agency policies and procedures and the ability to relay them to others
• Ability to serve people during crisis situations
• Strong supervision skills and the ability to maintain and promote positive working relationships
• Excellent assessment and interviewing skill
• Ability to support staff in difficult situations
• Effective use of time and resources to help maintain quality services.
• Must have knowledge of the Peer Specialist Code of Conduct.

  Minimal Qualifications:

• High school or GED/HSED required
• The Supervisor is required to be a Certified Peer Specialist with a minimum of two years of experience providing peer support services.
• One year of experience in a leadership role is preferred.
• Must meet all WCS and contractor requirements for criminal and caregiver background, driver's record, and reference checks.
• Valid driver's license with acceptable record, automobile, and sufficient insurance to meet agency requirements.

Other Job Information (if applicable):

Work Relationship and Scope: Reports to the Program Coordinator; has contact with a wide variety of individuals including individuals being served, all program staff, funding sources, and the general public.

Personal Attributes: Follow agency Code of Conduct; adhere to established policies and procedures of the agency and of all funding sources; conduct self in an ethical manner; maintain professional and respectful relationships with program staff, other WCS staff, people being served by the program, and all external persons and agencies involved with service provision; sensitivity toward cultural, ethnic and disability needs; demonstrate commitment to agency values and mission. Strong commitment to embracing peer specialists.

Working Conditions: Some of the work is done sitting at a desk and using the computer; requires provision of services and oversite of staff; 40 hours per week; flexible work schedule that will include some evenings and weekends to meet the needs of the program.

Physical Demands: Position is both in the office and in the community; driving is done in the community and visiting people in their homes and in hospitals is required; must be able to go up and down stairs; reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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