Job Description

As a family-owned company, it’s the people who continue to make STIHL a successful, world-class brand.  Since revolutionizing the forestry industry in Germany with the first electric chainsaw in 1926, the STIHL name has remained synonymous with outstanding innovations, high-quality products and comprehensive service.

STIHL is seeking a highly motivated, passionate Technical Services Specialist to join our team! With competitive compensation, excellent benefits and exciting growth potential, it is a great time to join the STIHL team.

C ompany Benefits Include:

• Multiple bonus opportunities with potential annual merit increases
• Medical, Dental & Vision Insurance
• Company Paid Short & Long-Term Disability
• Company provided Life Insurance
• Fully vested after 5 years Pension Plan
• 401k Plan with employer match
• Vacation & Sick time with 11 paid holidays
• Salary starting at $55,000/year

• Evaluate and process warranty claims in eService following the guidelines set forth in the current STIHL Warranty Policy and Procedure Manual.
• Conducts in-house and on-site training and service seminars for dealers. Communicates new developments from STIHL Inc. or STIHL Germany with respect to service issues or part specifications.
• Resolve dealer and end-user technical issues, complaints and concerns by phone, email and other forms of communication. Develops communications pertaining to common service problems and distributes as needed.
• Maintain a liaison with STIHL Inc. Technical Services, Product Management and Parts departments to report and resolve technical and other related field issues as they arise.
• Attend Service Workshops and Seminars to stay up to date with current products and technologies.

• Proficiency in MS Office and other web-based programs
• Public speaking, oral, and written communication skills
• OPE industry experience preferred
• Willingness to improve and learn new skills

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