Job Description

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

Position Overview & Purpose :

Who We Are:

Bardy Diagnostics is building a team of passionate people who share an entrepreneurial spirit and are dedicated to making a difference in advancing patient care. It is our desire to build a “family – like” culture among the commercial team and across the company as we continue to build our company and grow!

Your Role at Baxter

MTP Specialists are responsible for facilitating the company’s Mail to Patient program of out-bound product shipments, and for addressing all inbound inquiries into Bardy’s Customer Experience division relative to the program. These may include requests for product shipments to customers, tracking, or other inventory- or customer-service related needs. Belonging to the Customer Experience team, this position will also be responsible for addressing other calls and emails to Bardy Diagnostics and BDx Solutions regarding technical or enrollment-related questions and needs with the intent of prioritizing, resolving, or redirecting the call to ensure the satisfaction of our customers and patients. In addition to working with a team of Customer Experience professionals, this position will work closely with Bardy’s customers, account executives, sales management, Customer Experience management, and company Controllers.

What You Do:

• Daily shipping of products via the company’s Mail to Patient program
• Engaging with courier and carrier services regarding product logistics
• Daily shipping of Recycling materials in support of the company’s recycling program
• Answer all incoming calls promptly and manage them effectively and efficiently.
• Secondary communicate with patients, health care professionals, and Account Executives.
• Expert in Bardy Diagnostics system portal.
• Responsible for processing patient enrollments.
• Responsible for account follow up for patient activations or additional information.
• Responsible for assisting with re-educating practices and customers via phone when regarding system, process, or procedure changes.
• Proactively communicate with practices and Account Executives regarding delays in patient enrollment or when information is needed to proceed with enrollments.
• Document all calls or correspondences.
• Handle emails/voicemails as assigned.
• Demonstrate compassion and decrease customer tension.
• Promote the value of Bardy Diagnostics cardiac monitoring to decrease cancellations or early discharges.
• Must communicate in a professional, empathetic, and diplomatic manner with good voice quality, dictation, and articulation.
• Exhibit a high sense of urgency.
• Identify, document, and bring up potential patient or customer complaints
• Works to achieve the daily Customer Experience Team’s quality and efficiency goals.
• Other duties as assigned.

What You'll Bring (required)

• High School diploma or equivalent
• Bachelor’s Degree and/or equivalent work experience in healthcare
• 1-2 years of experience in a call center or customer service position preferred
• Inside sales and account management experience preferred
• Experience with cardiac devices preferred
• Knowledge of medical terminology preferred
• Excellent multitasking and organization skills
• Excellent verbal and written communication skills
• Computer skills including proficiency in MS Office
• Knowledge of multi-line telephone system
• Excellent customer service skills when interacting with all internal and external clients
• Bilingual is a plus
• Patience, professionalism, excellent phone etiquette

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base hourly range of $16.15 to $23.00. The above range represents the expected hourly range for this position. The actual hourly rate may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law 
EEO is the law - Poster Supplement
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice .

Job Tags

Hourly pay, Holiday work, Temporary work, Work experience placement, Worldwide, Flexible hours,

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