Job Description

About the Company - We are a 3rd generation family owned business helping investors and business owners maximize returns on their laundry system investments. We are one of the largest distributors in North America for commercial laundry equipment.

About the Role - As a LaundryLux Warranty Specialist, you will provide customer support by phone and email including scheduling services, performing parts research, and processing Return Authorizations and performing data entry within a customer support Call Center environment.

Responsibilities -

• Process warranty cases and sales orders.
• Provide support via phone, email or other methods addressing related warranty processing including providing/interpreting part numbers and timely processing of warranty orders and claims.
• Assist customers with trouble shooting procedures and information collection.
• Process cases to create Return Material Authorizations (RMA) as needed.
• Attend weekly Quality Control meetings.
• Generate commercial invoices for any Warranty parts shipping outside the US.
• View Sales Fulfillment Workbench and update ship dates of back ordered parts weekly.
• Create new customer accounts as needed.
• Dispatch & follow up on service requests for customers who have product failures within the labor warranty period.

Required Skills

• Data entry experience within CRM, ERP or other platform.
• ERP system experience a plus.
• Experience with MS Excel, MS Teams, and MS Word.
• Possess exceptional verbal and written communication skills.
• Organized, focused and detailed-oriented with the ability to multi-task and manage time well.
• Excellent judgment and decision-making ability.
• Able to work with tight turnarounds and deadlines.
• Demonstrated ability to prioritize multiple tasks in a manner that supports client needs.
• Analytical problem-solving skills.
• Great attitude and display personal/professional motivation.
• Team player & adaptable.

Preferred Skills

• Technical Call Center experience a plus.

Pay range

• $25.00 - $30.00 per hour depending on experience.

Equal Opportunity Statement - We are an equal opportunity employer and we are committed to providing reasonable accommodations to individuals with disabilities in all aspects of the employment process. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Tags

Similar Jobs