Customer Service Representative Job at Apex Systems, Salt Lake City, UT

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  • Apex Systems
  • Salt Lake City, UT

Job Description

About Us: Join our small, dynamic call center team where we prioritize exceptional customer service and building loyalty. Our environment is more laid-back compared to larger call centers, focusing on quality interactions rather than call metrics.

Key Responsibilities:

  • Handle a variety of customer inquiries, including feedback on clerks, receipt requests, and more.
  • Provide support for programs, assisting with password resets, app navigation, etc.
  • Engage in calls that may last up to 40 minutes, ensuring each customer feels valued and heard.
  • Maintain a high level of patience and professionalism.

Requirements:

  • Experience: Some call center experience preferred.
  • Skills: Excellent communication skills, patience, and the ability to build and retain customer loyalty.
  • Team Player: Reliable and accountable.

Location: Hybrid (3 days in office, 2 days remote)

Schedule:

  • Monday: 11:00am-7:00pm
  • Tuesday: OFF
  • Wednesday: 11:00am-7:00pm
  • Thursday: 11:00am-7:00pm
  • Friday: 11:00am-7:00pm
  • Saturday: 8:00am-4:00pm
  • Sunday: OFF

Job Tags

Remote job, Sunday, Saturday,

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