JOB TITLE: Customer Service Representative / Paso Robles
LOCATION: Paso Robles
Non Exempt, Full-Time /Onsite
Starting Pay $19.00 - $25.00 per hour.
We set our pay based on several factors including knowledge, experience, certification and location. Combined with our rich competitive benefit package and the rewarding work we do for the environment make MarBorg a great place to work!
POSITION SUMMARY:
Interfaces with customers to ensure their needs and concerns are handled with quality service and timely response, Dispatcher responsibilities that will support the driver team, in addition, responsible for communicating with drivers to assist with problem resolution while on route and is a critical role in achieving total customer satisfaction. The dynamic individual will be highly organized and confident in their ability to develop driver and customer relationships to successfully manage expectations through timely, effective, and clear communication in a professional manner
DUTIES AND RESPONSIBILITIES include but are not limited to the following.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS, ABILITIES AND EXPERIENCE:
EDUCATION and/or EXPERIENCE
High School diploma or general education degree (GED); and two years of related customer service experience required.
CORE COMPETENCIES:
NEAT JOB SPECIFIC COMPETENCIES:
Attention to Detail, Customer Service, Interpersonal Skills, Problem Solving, Quality, Teamwork
LANGUAGE SKILLS
Ability to read and write English and Spanish, interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. They should also be able to speak English and Spanish effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. Specific vision abilities required by this job include close vision.
WORK ENVIRONMENT
We are a drug free & alcohol-free work environment.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.
The noise level in the work environment is usually moderate.
Compensation details: 19-24 Hourly Wage
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